Revenue Control Officer at Ecobank Nigeria

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS). In the early 1980’s foreign and state-owned banks dominated the banking industry in West Africa. Commercial banks in West Africa owned and managed by the African private sector were a rarity. Its founders created ETI with the objective of filling this vacuum.

The Federation of West African Chambers of Commerce promoted and initiated a project to create a private, regional banking institution in West Africa. In 1984, Ecopromotions S.A. was incorporated. Its founding shareholders raised seed capital for feasibility studies and the promotional activities leading to the creation of ETI.Key Responsibilities 

Business and Financial performance 

Minimum operational losses emanating from control design and failure, failure to execute controls, performance oversight.
Contribute to business performance through savings/losses prevented/averted/deterred by Revenue Assurance, Fraud monitoring, Information Systems Control Monitoring.
Monitor and analyze revenue streams to ensure accuracy and completeness.
Identify revenue leakage and implement corrective actions.
Support financial planning and forecasting by providing revenue assurance insights.
Ensure compliance with financial policies and regulatory standards.

Customer Excellence 

Ensure customer billing is accurate and timely to maintain trust and satisfaction.
Address customer complaints related to billing discrepancies and resolve them efficiently.
Work with various the business, product owners, operations and technology teams to improve revenue-related customer interactions.
Drive and surpass expectations on NPS for the department.

People management 

Foster a culture of accountability and continuous improvement within the team.
Collaborate with cross-functional teams to promote awareness of revenue assurance.
Be a champion of Ecobank RACE – IT core values in the Region.

Process, control and operational performance 

Develop and maintain controls to monitor revenue-related processes.
Conduct regular control reviews and assessments to ensure operational efficiency.
Implement automation and process improvements to enhance revenue assurance operations
Ensure operational efficiency in revenue recognition and reporting processes.

Strategic initiatives 

Contribute to the development of long-term revenue assurance strategies.
Participate in cross-functional projects to support business growth and innovation.
Support digital transformation initiatives related to revenue management.
Analyze market trends and regulatory changes to adapt revenue assurance practices.
Participate in the development of new products and services to ensure revenue integrity.

Job Profile

Education 

A Good University degree with a minimum of 2:2 or HND in Computer science or any numeric discipline. Any other discipline with good relevant track record can be considered.
Possession of a relevant advanced degree or professional certificate will be considered an advantage
Preferable – CISA/CISM/CGEIT/CRISK qualification

Work Experience 

Minimum of 3 years working experience in any assurance function of a commercial Bank and/or Audit Firm, commercial/retail banking experience, some of which must have been spent performing a similar role in a leading commercial bank. Exceptional candidates with a solid track record but fewer years of experience in Banking will also be considered
Minimum of 3 years extensive hands-on experience coding with Data Analysis tool (e.g. ACL Analytics) or Java Programming.
Project Management Experience
Experience in other major Analytics tools or programming environments can be an added or compensating advantage

Skills

Analytical and Investigation Skills   
Policy and Regulation interpretation and implementation.       
Oral and written Communication Skills                                     
Skilled in the use of Microsoft Word, Excel, Power point, Intranet Mailing facility 
Good understanding skills in Database query scripting
Good understanding skills in coding with Analytics tools used in the bank for Compliance analytics.
Good understanding of Auditing, Accounting Banking Operations and Application programming skill in Java will be added advantage

Knowledge 

Working knowledge of the core banking application of the bank
Working knowledge of the major database management systems used in the bank.
Good Knowledge of Risk assessment and risk remediation
Working Knowledge of the working of analytic tools used in the bank.
Knowledge of banking operations, accounting, audit, products & customer segmentation

Personalities and attributes

Highly analytical
Attention to details
Positive “can do” attitude
Goal driven and result oriented