Operations Manager (Luxury Beauty & Wellness) at The Impeccable Skills Company
The Impeccable Skills Company is a professional services company located in Nigeria, with focus and competencies in Business Management Advisory and Human Resource consulting. Our business support services are designed to help organizations and professionals achieve their goals; harness and optimize their resources towards value creation, business sustainability and competitiveness.
Position Purpose
The Operations Manager is the strategic and operational lead for a premier Beauty and Wellness Home in Eti-Osa.
This individual is responsible for translating a luxury brand vision into daily excellence.
You will lead a multidisciplinary team of beauty professionals, ensuring every client receives a bespoke, world-class experience while maintaining the business's profitability and "Can-Do" reputation.
Core Responsibilities
Operational Leadership: Streamline daily workflows, manage opening/closing protocols, and oversee inventory controls for premium skincare and hair products.
Team Management & Development: Recruit, onboard, and performance-manage technical staff (stylists, therapists, and receptionists).
Culture Integration: Ensure the team embodies the CCARRE values (Consistency, Collaboration, Adaptability, Responsiveness, Resourcefulness, and Excellence).
Client Experience Management: Act as the primary point of escalation for guest relations to maintain a 90% or higher client satisfaction and retention rate.
Financial & Growth Strategy: Track daily/monthly revenue targets, manage petty cash, and implement Business Development initiatives to increase "chair occupancy" and retail sales.
Facility Oversight: Ensure the facility remains pristine, hygienic, and reflective of a luxury brand during operating hours, typically between 8:00 AM and 9:00 PM.
Success Profile (Requirements)
Educational Background: University Degree in Business Management, Human Resources, or Hospitality Management.
Professional Experience: Minimum of 5 years in a leadership role within Luxury Retail, Premium Hospitality, or High-End Spa Management.
Technical Proficiency: Mastery of Salon/Spa Management Software (e.g., Fresha or Zenoti) and advanced MS Excel skills for data analysis.
Responsiveness: Ability to thrive and lead effectively in a fast-paced, high-pressure environment.
Resourcefulness: Proven track record of solving complex operational challenges independently.
Adaptability: Ability to pivot seamlessly between administrative duties and high-touch "on-the-floor" client management in Eti-Osa.
Client Focus: Experience managing the expectations of a sophisticated, high-net-worth clientele.