Operations & Growth Manager at Doheney Services Ltd
Doheney Services Ltd is a Human Resource Consulting outfit set up in November 2004. The Firm is a one- stop firm providing specialized and in depth human resource consultancy services across several key industries. Some of the industries we cover include Oil & Gas, Telecommunications, Banking & Financial Services, Transport & Logistics, manufacturing, FMCG and Food Industries etc Our Single Point Responsibility (SPR) encompasses the following speedy professional and cost effective services: Recruitment & Selection Training & Development Outsourcing? Compensation /Payroll Employee Benefits Human Capital Development Retreat Management Expatriate Recruitment Simpson’s Safety Product
The Opportunity
Are you a high-performing leader who can balance the precision of operations with the hustle of sales? Our client is looking for an Operations & Growth Manager to join our leadership team This is not just a supervisory role it is a position for a builder and a closer
If you have the discipline to manage a production floor and the drive to hunt for new corporate business we want you to play a key role in scaling our premium dessert brand
Role Summary
The Operations & Growth Manager is responsible for the dual mission of ensuring flawless daily production and aggressively driving revenue growth
You will lead our team of bakers and decorators while actively expanding our corporate and event catering portfolio Your goal is to maximise efficiency minimise errors and exceed monthly revenue targets
Key Responsibilities
Operations & Production Excellence:
Oversee daily production of cakes desserts and catering orders to ensure every item meets our premium quality standards
Coordinate production schedules decorating timelines and delivery logistics to ensure 100% on-time fulfilment
Manage inventory levels and production planning to prevent stockouts or excessive waste
Identify and eliminate bottlenecks in the kitchen to improve daily output
Sales & Revenue Growth:
Take ownership of monthly revenue targets and implement strategies to exceed them
Actively source and secure dessert catering contracts for corporate clients and large-scale social events
Follow up on all inquiries with speed and professional flair to convert leads into high-value sales
Identify upselling opportunities such as premium packaging add-ons and recurring corporate subscriptions
Team Leadership & Accountability:
Supervise bakers decorators and support staff to ensure daily tasks are completed with discipline
Enforce brand standards regarding hygiene punctuality and work ethic
Mentor and train team members to improve their productivity and technical skills
Customer Experience & Logistics:
Manage the order journey from the initial inquiry through to the final delivery
Handle customer escalations professionally turning challenges into opportunities for brand loyalty
Ensure the delivery team maintains the integrity of the products during transit
Reporting & CRM Management:
Maintain meticulous records in Zoho CRM tracking leads customer interactions and sales data
Provide weekly and monthly performance reports to the CEO highlighting progress against revenue and operational KPIs
Key Performance Indicators KPIs
Achievement of monthly and quarterly revenue targets
Growth percentage in corporate and event catering revenue
New client acquisition rate specifically B2B Corporate
Order fulfilment rate and on-time delivery percentage
Reduction in waste and production errors
Requirements
3–5 years of experience in operations sales or business management Experience in the food hospitality or bakery industry is a significant advantage
Leadership Proven ability to manage a diverse team and hold people accountable
Growth Mindset A track record of driving revenue growth not just managing existing processes
Tech Skills Proficiency in CRM tools Zoho preferred and professional digital communication
Attributes Proactive hands-on and capable of thinking like a business owner.