Learning & Development (L&D) Admin Manager at Food Concepts Plc

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionise the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.

The journey began with our pioneering of the food court concept in Nigeria – a new and exciting offering for the local market. At the same time, we also imported well-developed QSR (Quick Service Restaurant) brands from South Africa. Since this time we have concentrated on developing our own brands, which already occupy prime market positions. Chicken Republic, as our flagship brand, is a classic success story.

Since launching in 2004, Chicken Republic has already opened 55 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

Our multifaceted business also comprises an Operational Division, Central Kitchen Unit and Supply Chain Division.Job Purpose

The Training Administration Manager is responsible for the efficient and effective management of all administrative aspects of training programs across the Brand.
This role plays a crucial part in supporting training delivery, tracking employee development, maintaining records, and ensuring compliance with operational standards.
The ideal candidate will manage logistics, coordinate schedules, and liaise with internal teams to align training initiatives with organizational goals.

Core Responsibilities and Key Result Areas
Training Coordination & Scheduling:

Develop and manage the annual training calendar, coordinating with trainers, operations & support office to schedule and execute programs.
Oversee logistical arrangements for training sessions, including venue bookings, setup, and resource allocation.
Collaborate with HR to ensure onboarding and continuous training for all new hires and existing staff, aligning with business goals.

Training Administration & Reporting:

Maintain and update training records in Learning Management Systems (LMS), physical and other platforms, ensuring accuracy and timeliness.
Compile reports on training attendance, completion rates, certification, and performance metrics.
Conduct evaluations to assess program effectiveness, track ROI, and support continuous improvement.

Resource & Budget Management:

Plan, monitor, and report on training budget, tracking expenses related to materials, venues, and instructor fees.
Oversee the procurement, organization, and distribution of training materials, manuals, and equipment.
Ensure adherence to budgetary constraints and make cost-effective decisions regarding resources.

Compliance & Quality Assurance:

Ensure all training materials and content comply with company standards, industry regulations, and legal requirements.
Work with Regional Training Managers and subject matter experts to keep training materials relevant, updated, and standardized across Brands.
Conduct periodic audits of training programs and materials, recommending improvements to optimize training delivery.

Stakeholder Engagement:

Liaise with Operations, HR, and other departments to ensure alignment with organizational priorities.
Coordinate with external training providers, consultants, and industry bodies as needed e.g. ITF
Full accountability for managing all aspects of Industrial Training Fund (ITF) compliance, including timely submissions, accurate documentation, and ensuring that all training initiatives align with ITF regulations to maximize organizational benefits.
Provide regular updates to senior management on training activities, employee progress, and areas for development.

Team Leadership & Development:

Lead, mentor, and develop the Training Administration team e.g. Interns to provide guidance and support to enhance their performance.
Facilitate training for the administration team to ensure understanding of LMS, reporting processes, and compliance requirements.
Foster a collaborative and efficient team culture aligned with the Brands values and objectives.

Key Performance Indicators

Training schedule Adherence, Attendance & Completion Rates
Learning Management system (LMS) proficiency
Accuracy of Training Records
Ability to Facilitate Training
Compliance with Standards

Knowledge Requirements:

Knowledge of Learning Management System
Knowledge of Training Program Development & Delivery
Budgeting & Financial Acumen
Knowledge of Data Analytics & Reporting using Power BI

Job Specifications
Educational Requirements:

A Bachelor’s Degree in Business Administration, Human Resources, Education, or a related field.

Professional Requirements:

Professional certifications in Training, HR, or Project Management are advantageous

Experience Requirements:

3-4 years in training administration, learning and development, or human resources experience or similar role.

Decision Expectations:

Training Schedule Adjustment
Ensure efficient resource allocation
Quality control and Compliance
Budget Expenditure

Working Conditions:

Jobholder typically work 40 hours per week, Monday to Friday, although this role may involve weekend or evening work.