Junior Product Manager (Product Research) at Opay Nigeria
OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 300,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status.
OPay is a one-stop mobile-based platform for payment, transportation, food & grocery delivery, and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, pay bills, and order food and groceries.Role Overview
We are looking for a Junior Product Manager (Product Research) to support product discovery and decision-making through structured research, data analysis, and customer insights. This role is ideal for early-career product professionals who are passionate about understanding users, markets, and business problems before solutions are built.
You will work closely with Senior Product Managers, designers, engineers, business teams, and operations to ensure product decisions are evidence-based and aligned with customer and business needs.
Key Responsibilities
Product Research & Discovery
Conduct user research (interviews, surveys, usability tests) to understand customer needs, pain points, and behaviors
Support market and competitive analysis, tracking fintech trends and competitor offerings
Gather and synthesize insights from customer feedback, support tickets, operations teams, and data dashboards
Data & Insights
Analyze product usage data to identify patterns, opportunities, and problem areas
Translate qualitative and quantitative findings into clear, actionable insights
Product Support
Assist in writing product requirement documents (PRDs), business requirement documents (BRDs), user stories, and problem statements
Maintain and update research documentation, insight repositories, and product discovery artifacts
Support development with research-backed inputs
Collaboration & Communication
Work closely with designers to validate user flows and prototypes
Partner with engineering teams to clarify requirements and assumptions
Present research findings and recommendations to product and business stakeholders