General Manager at Mama Cass

In late 1981 Charis Onabowale the Group Managing Director turned what was a gift into the billion naira company that now bears the registered name Mama Cass Restaurant Limited. The gift was a small shop at Alade market in Allen where she sold pastries in a small storage box to workers and other shop owners while she was still employed.

She noticed how the white collared workers would stop at the buka women along the road sides, sling their ties over their shoulder and enjoy some home cooked traditional food. This is how the Mama Cass as you know started, she realised that there was a need for home cooked food in a cleaner environment, which had to be served fast and fresh.

In November 1983 she got her first restaurant space on Allen which even included dancing in those days, that first outlet carried for the first time "Mama Cass Cafeteria".

Today, there are Mama Cass Restaurant outlets strategically placed throughout Lagos, Ogun, Edo, Abuja and the United Kingdom, Serving quality food as we did when it was cooked in our home kitchen.

In addition, the group has expanded into industrial canteen management, private function catering and the high volume bread industry.Job Summary

We are seeking an experienced and visionary General Manager to oversee and drive excellence across all business units.
In this role, you will provide strategic and operational leadership for the entire group, ensuring profitability, efficiency, and high-quality standards across all brands.
You will lead cross-functional teams, optimize resources, uphold brand and operational standards, and implement growth initiatives that enhance customer satisfaction and drive sustainable business expansion.

Key Responsibilities
Strategic Leadership & Vision:

Define and communicate the group’s overall strategic direction and objectives.
Align all business units with the group’s vision, goals, and KPIs.

Profitability & Growth Management:

Drive revenue growth and optimize profitability across QSR, Event Catering, Pastry, and Fine Dining units.
Identify new business opportunities, partnerships, and expansion initiatives.

Cross-Business Oversight:

Lead and mentor department heads, ensuring effective execution of strategies across all units.
Promote accountability and operational discipline at all leadership levels.

Operational & Performance Excellence:

Develop frameworks for operational efficiency and performance management.
Monitor business performance at a strategic level and implement corrective actions where necessary.

Financial Leadership:

Oversee group-wide budgeting, financial reporting, and cost control measures.
Ensure strategic financial planning, capital allocation, and investment decisions support business objectives.

Brand & Customer Experience Oversight:

Uphold brand standards and ensure a consistent, high-quality customer experience across all businesses.
Drive initiatives to enhance customer loyalty and market reputation.

Talent & Leadership Development:

Build and develop leadership capacity across all business units.
Implement succession planning, training programs, and team development initiatives.

Strategic Planning & Expansion:

Lead long-term strategic planning, risk management, and new business development initiatives.
Advise the MD/CEO on group-level strategies, partnerships, and investment opportunities.

External Relations & Representation:

Represent the group in vendor relations, partnerships, industry events, and cross-business collaborations.
Promote the company’s image and support marketing and promotional initiatives.

Reporting & Decision Support:

Provide strategic reports, analyses, and recommendations to the MD/CEO and board.
Support data-driven decision-making and monitor group-level KPIs.

Qualifications

Interested candidates should possess a Master`s Degree with 7 – 10 years experience.