Employee Services Officer at GIG Logistics

GIG Logistics is a courier and logistics services company headquartered in Lagos, Nigeria. Incorporated in 2012, it is a subsidiary of the GIG Group, an intelligence and technology management company based in Nigeria. The company has service centres in Nigeria, Ghana and the United States of America.Role Summary

The Employee Services Officer provides efficient HR operational support across the employee lifecycle, ensuring accurate documentation, payroll input coordination, benefits administration, compliance, and responsive employee support within a fast-paced logistics environment.

Key Responsibilities:

Manage onboarding, confirmations, transfers, promotions, and exit documentation.
Maintain accurate HRIS and personnel records (digital and physical files).
Serve as the first point of contact for employee HR enquiries and policy clarification.
Support grievance and disciplinary process documentation.
Collate and validate payroll inputs, including allowances, overtime, and deductions.
Administer employee benefits (pension, HMO, call/data allowance, fuel allowance, ad-hoc payroll).
Monitor leave records and attendance reports, escalating discrepancies.
Ensure statutory compliance and support HR audits.
Generate periodic HR reports (headcount, attrition, leave, payroll summaries).
Coordinate employee welfare and engagement initiatives.

Key Performance Indicators (KPIs)

Accuracy of employee documentation and payroll inputs.
Timely resolution of employee queries.
Compliance with statutory and company HR policies.
Data accuracy in HR reporting.
Employee satisfaction with HR service delivery.

Qualifications & Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field.
2–4 years HR operations experience (logistics or high-volume workforce preferred).
Knowledge of Nigerian labour laws and statutory compliance.
Proficiency in HRIS and Microsoft Office Suite.
Strong attention to detail, confidentiality, and organisational skills.
For gender balance, female applicants only.