CX Experience Design – Projects at Access Bank

Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking. The Bank has over 830,000 shareholders including several Nigerian and International Institutional Investors and has enjoyed what is arguably Africa's most successful banking growth trajectory in the last ten years ranking amongst Africa's top 20 banks by total assets and capital in 2011. As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant.
Own assigned projects, create plan, documentation, approvals, and oversee implementation. Keep catalogue of all CX related projects.

Functions & Responsibilities   

Engage third parties/vendors and internal resources for the flawless execution of projects.
Work with the Team Leads & Unit Heads in developing project scopes and objectives.
Working with relevant stakeholders and ensuring technical feasibility (for owned projects).
Work with supervisor to ensure resource availability and allocation.
Develop a detailed project plan to track progress for owned projects.
Use appropriate techniques to manage changes in project scope, schedule, and costs.
Measure project impact using appropriate systems, tools, and techniques.
Manage the relationship with the Project owners and all stakeholders.
Maintain comprehensive project documentation for owned project.
Work with the Project owner to build relevant dashboards to showcase outcomes.

Requirements

Qualification & Minimum Experience Requirement

Minimum academic qualification of bachelor’s degree in any discipline, and professional qualification will be an added advantage (PMP).
Minimum of 3-year related experience; at least 1-year experience in a Bank/Financial Institution will be an added advantage.

Skills / Competence Requirements

Required Knowledge, Skills & Abilities

Excellent client-facing skills
Internal communication skills
Excellent written and verbal communication skills
Solid organizational skills
Attention to detail
Multitasking skills
Strong working knowledge of Microsoft Office
Experience with project management software tools
Presentation Skills
Business Process Skills
Business Analysis Skills

Generic Skills

Initiative
Analytical Skills / Problem solving
Self-Management / Organizational skills
Interpersonal Skills
TQM

 Supervisory Skills

Leadership
Coaching / Influencing
Team building / conflict management
Organization & coordination
General managerial / administration