Customer Service Manager at Animal Care Services Consult

Animal Care Services Konsult (NIG) Ltd popularly referred to as Animal Care, is a wholly indigenous Nigerian Company in the Business of Commercial Poultry Oroduction, Commercial Livestock Feed Milling, Aquaculture, Manufacturing, procurement and Distribution of Animal Health products and Technical Laboratory Services.
Established in 1979 as a sole proprietorship business in a room apartment, Animal Care Services Konsult has grown over the years to become a leading operator in the Nigerian Livestock industry.
With regional branches and feed milling plants in Kano (North) and Asaba (East) and the head office in Ogere (West), Animal Care’s presence has cut across the length and breadth of the country with sales representatives and agents nationwide.
The company is also involved in extension services to educate farmers (prospective and practicing) on the most viable husbandry practices.Job Summary

The Customer Service Manager will lead the customer service team, oversee customer interactions, manage client relationships, and ensure the delivery of top-tier service to farmers, distributors, and partners.
The ideal candidate will have strong communication skills, experience in customer-facing roles, and a good understanding of the livestock or agricultural sector.

Key Responsibilities

Handling customer-related emails
Managing all general inquiry/order calls pertaining to ACSK/Funtuna
Proactively managing our mentions via google alert
Handling complaints and Escalations
Connecting customers to the right technical support
Establishing and maintaining good relationships with all spectrum of stakeholders
Providing planning support for forums and other customer experience events
Documenting and reporting field, market, brand data/observations etc.
Maintain strong relationships with farmers, distributors, and key accounts.
Monitor customer satisfaction metrics and implement continuous improvement strategies.
Collaborate with production, sales, logistics, and technical teams to resolve customer issues promptly.
Develop customer service policies, standards, and procedures.
Train customer service officers on product knowledge, communication, and service delivery.
Prepare periodic service reports for management.
Oversee order processing, fulfilment tracking, and after‑sales support.

Requirements & Qualifications

Bachelor’s degree in Animal Science, Agriculture, Business Administration, Public Relations, Mass Communication or related field.
Minimum of 5 years’ experience in customer service, preferably in livestock, agriculture, FMCG, or manufacturing industries.
Strong leadership and team management abilities.
Excellent communication, interpersonal, and problem‑solving skills.
Good understanding of livestock production, animal health products, or farm operations (an added advantage).
Proficiency in customer service software, CRM tools, and the MS Office suite.
Ability to work under pressure, multitask, and deliver results in a fast-paced environment.
Strong ethical standards and commitment to customer satisfaction.