Branch Manager at Smash Technology
Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others. Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.
Job Summary
The Branch Manager is responsible for overseeing the daily operations of the branch, driving business growth, ensuring excellent customer service, managing staff performance, and maintaining compliance with company policies and regulatory standards.
Key Responsibilities
Oversee and manage the overall operations of the branch
Develop and implement strategies to achieve business targets and profitability
Monitor sales performance and drive revenue growth
Ensure high levels of customer satisfaction and service delivery
Supervise, train, and evaluate branch staff
Prepare and manage budgets, reports, and financial statements
Ensure compliance with company policies, procedures, and regulatory requirements
Handle customer complaints and resolve issues promptly
Build and maintain strong relationships with clients and stakeholders
Coordinate with head office and other branches on operational matters
Ensure proper documentation, record-keeping, and reporting.
Educational Requirements
Bachelor’s Degree in Business Administration, Management, or a related field
Certification on Business Development Courses
Experience Requirements:
5–8 years of relevant work experience in operations, sales, or branch management
At least 2–3 years in a leadership or supervisory role
Experience in managing teams and driving business growth
Other Requirements:
Strong integrity and professionalism
Ability to adapt to a fast-paced business environment
Willingness to travel when required
Strong attention to detail and accountability
Customer-focused mindset
Good knowledge of the industry and market trends.
Required Skills:
Strong leadership and team management skills
Excellent communication and interpersonal skills
Strategic thinking and problem-solving abilities
Financial management and analytical skills
Sales and business development expertise
Decision-making and organizational skills
Ability to work under pressure and meet deadlines
Proficiency in Microsoft Office and relevant business software