Analyst, Client Coverage Infrastructure at Stanbic IBTC

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management.
Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nigeria with that of IBTC Chartered Bank PLC. Stanbic IBTC Bank is a major financial service provider engaged in personal banking, business banking, credit cards, corporate banking, non-interest banking and wealth and investment banking in Nigeria.

We offer all our clients a wide range of personal & commercial banking products through over 180 branches spread across every state in Nigeria and our online banking platforms.
We offer current, savings, and domiciliary accounts; personal loans, vehicle and asset finance; MasterCard debit cards, Visa credit cards; home loans; internet banking; small and medium scale enterprise (SME) loans and the award-winning *909# MobileMoney.
We cater for both individuals and businesses through carefully designed retail and business banking products. We also offer self-service channels powered by sophisticated technology to bring convenient banking to customers.
Our clients can also get custodial services through Stanbic Nominees Nigeria Limited, our custody arm and non-pension asset custodian, acting in a nominee capacity for clients’ transactions in securities and other investments.
We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.Job Description

Research, analyse and understand the individual clients and assigned client portfolio in terms of business model, strategic levers, business drivers and financial metrics.
Co-ordinate the client service team (CST) meetings; preparing the logistics, agenda, and content management.
Contribute to ideation and own the translation of action points post the meeting into tangible opportunities. Work independently to compile client and portfolio information into reports, documents and dashboards on client engagement levels, sales activity, business pipeline and value proposition profitability.
Provide input and recommendations into CSTs opportunity identification, budget planning and performance forecasting. Collate, interpret and present relevant information and data for the purpose of tracking performance metrics that inform client, sector and market trends and the origination of clients and sustainable solutions.
Build client centric, sustainable relationships with counterparts at the client, to enable the delivery of relevant SBG value propositions/ solutions that contribute towards the clients growth and grow share of wallet.
Contribute client research, analysis, financial modelling and scenario planning towards the preparation and delivery of relevant materials to drive a successful engagement (e.g. pitch books, RFPs, client presentations, case studies).
Organise and attend client visits in support of the CC and broader CST, maintain ongoing client dialogue and support solutioning and cross selling. Co-ordinate internal stakeholder sessions prepare and present client information and follow up on actions arising to drive integration and client centricity in delivering against existing and new opportunities.
Liaise with internal functions (e.g. Product lines, Operations, Credit Risk) to support the day-to-day client relationship management and resolution of client escalations. Support the credit process and other relevant workflows between credit and coverage by assisting with credit applications, support and / or run NBAC for vanilla solutions, excess management resolution, and compliance related issues to support client risk strategy.
Track, monitor and review / assess client financial performance, including information undertakings and covenant compliance, with appropriate recommendations to mitigate risk where relevant.
Adhere to applicable CIB policies, systems, processes and procedures to ensure the compliance and fulfilment of all relevant risk, regulatory and business control requirements.
Provide on the job guidance to team members to enhance their understanding and application of the CIB value proposition, processes and standards and to enable improved performance.

Qualifications

First Degree Business Commerce Required
Experience Details Required/ Preferred 3-7 years Demonstrate an experienced understanding of the Client Coverage capabilities.
Required and 3-7 years Proficient understanding of credit and risk.
Required and 3-7 years Experience in portfolio management – internal stakeholder collaboration, query management, compliance, reporting, middle office support, etc.
Required and 3-7 years Demonstrated experience working in cross functional teams to deliver comprehensive client experience.
Required and 3-7 years A track record conducting research, analysis, interpreting and packaging qualitative and quantitative data, such as compiling client documentation (presentation books, presentations, memoranda, and other presentation materials) to share insight and create client value. Required Total number of years' experience 5 years.

Additional Information:
Behavioural Competencies:

Adopting Practical Approaches
Checking Things Conveying
Self-Confidence
Developing Expertise
Documenting Facts
Interpreting Data
Inviting Feedback
Managing Tasks

Technical Competencies:

Consumer Banking 
Client Knowledge
Client Retention
Client Servicing
Business Development
Trading and Transacting.