Operations Manager at Chillers Hotel & Suites

Chillers Hotel & Suites is a hospitality property situated at the Festac/Trade Fair axis of Lagos. The hotel provides business and leisure guests, with different room categories. It also has food and drinks faciliteies and spaces that can be used for meeting, events and group activities.Key Responsibilities

Oversee the daily operations of all hotel departments to ensure efficient service delivery.
Coordinate departmental activities to ensure smooth day-to-day hotel operations.
Monitor operational performance and service quality across all guest-facing and back-of-house departments.
Ensure all departments comply with approved Standard Operating Procedures (SOPs).
Conduct routine operational inspections of guest rooms, restaurants, kitchens, bars, banquet facilities, public areas, engineering facilities, stores, laundry, and back-of-house operations.
Ensure operational readiness for conferences, events, VIP arrivals, and special functions.
Promote a culture of service excellence throughout the hotel.

Requirements

Candidates must have relevant experience in the hospitality industry.
Good communication and interpersonal skills.
Ability to work effectively under pressure and as part of a team.
Must have proven management experience.
Candidates must be responsible, presentable, and professional.