Live-in Customer Service Representative at Reverse Aesthetics Limited

Reverse Aesthetics is a modern aesthetic and wellness clinic committed to enhancing natural beauty through safe, advanced, and personalized cosmetic treatments. We specialize in non-surgical aesthetic procedures delivered by trained professionals using industry-approved techniques and equipment. Our focus is on excellence, professionalism, and client satisfaction, ensuring every client receives high-quality care in a comfortable and discreet environment.
Summary

We are seeking a friendly, professional, and customer-focused individual to join our team as a Customer Care Representative.
The ideal candidate must be passionate about delivering excellent customer service, communicating effectively, and ensuring clients have a positive experience with our brand.

Job Responsibilities

Attend to customer enquiries via phone calls, WhatsApp, and other communication channels.
Welcome and assist clients professionally.
Respond to customer complaints and resolve issues promptly.
Manage customer bookings, appointments, and follow-ups.
Provide accurate information about the company's services.
Maintain good customer relationships and ensure client satisfaction.
Keep proper records of customer interactions and enquiries.

Requirements and Qualifications

Minimum of SSCE; OND or higher qualification is an added advantage.
Excellent verbal and written communication skills.
Good interpersonal and customer relationship skills.
Must be polite, patient, confident, and well-organised.
Basic computer and social media skills are an advantage.
Previous customer service experience is an added advantage.
Must be willing to reside at the company's provided accommodation.

Salary and Benefits

Monthly Salary: N100,000
Free accommodation provided.
Full-time employment opportunity.
Opportunity to work in a professional aesthetics and beauty environment.