Endpoint Operations Tech II | Phoenix Children’s

Gilbert, Arizona, Position Summary The Endpoint Operations Technician II is responsible for providing timely customer support to IT related issues with hardware, software, and other accessories or devices owned by Phoenix Children’s or contracted vendors. This individual displays an advanced level of Information Technology knowledge and troubleshooting skills necessary to provide outstanding customer support. This individual will be responsible for identifying problems as they occur and work with colleagues and other teams within the department to implement resolutions. This individual will perform project related work and provide support for enterprise projects. This individual is expected to maintain excellent documentation relating to incident management and knowledge management. Education Bachelors degree in Information Technology, Computer Information Systems, or related discipline OR a combination of education and experience equal to four years or more (Required) Experience Minimum of 3 years in an IT support function, preferably in a desktop support role (Required) Experience using IT ticketing solutions (Jira, ServiceNow, Symantec, ZenDesk, etc) and configuration management systems (SCCM, KACE, BigFix, etc) (Required) Competency with a minimum of 5 of the following technologies: Microsoft Windows 7/10, Apple OSX 10.x, Microsoft Office, Network Troubleshooting, Active Directory, PowerShell, Application Troubleshooting, Windows Registry (Required) Computer hardware repair experience (Required) Healthcare experience (Preferred) Call center experience (Preferred) Certifications Obtain and maintain one of the following Information Technology certifications within 60 Days of employment start date (CompTIA A+, CompTIA Net +, CompTIA Security+, Microsoft MTA, Microsoft MCP, Microsoft MCSE, Microsoft MCDST, or other related technical certifications) (Required) Current and valid state of AZ Class D Drivers License (Required) Special Skills Understanding network protocol (LAN, WAN, Wireless) (Required) Understanding advance application and operating system troubleshooting (Required) Familiarity with operating system image deployments and software deployment methods (Required) Able to work hospital hours (may include nights and/or weekends as needed) (Required) Able to operate tools, components and peripheral accessories (Required)