Head, Lifestyle Management (Private Banking) at Access Bank

Access Bank Plc is a full service commercial Bank operating through a network of about 366 branches and service outlets located in major centres across Nigeria, Sub Saharan Africa and the United Kingdom. Listed on the Nigerian Stock Exchange in 1998, the Bank serves its various markets through 4 business segments: Personal, Business, Commercial and Corporate & Investment banking. The Bank has over 830,000 shareholders including several Nigerian and International Institutional Investors and has enjoyed what is arguably Africa's most successful banking growth trajectory in the last ten years ranking amongst Africa's top 20 banks by total assets and capital in 2011. As part of its continued growth strategy, Access Bank is focused on mainstreaming sustainable business practices into its operations. The Bank strives to deliver sustainable economic growth that is profitable, environmentally responsible and socially relevant.
Job Overview

To coordinate and oversee bespoke lifestyle management services for Private Banking clients by developing strategic partnerships, managing concierge services, and executing high-impact client engagement initiatives that enhance client experience, satisfaction, and retention.

Key Responsibilities

Strategic development and deployment of lifestyle products to enhance client experience.
Maintain an engagement process flow that promotes client loyalty.
Ensure brand representation and standards that meet tier-client expectations and corporate goals.
Custodian of the private client database.
Custodian of strategic partnerships and collaborations that meet growing business objectives and goals, creating glitch-free onboarding and client-request processing.
Oversee the Group’s marketing budget, ensuring compliance and alignment with business goals.
Custodian of the Group’s lifestyle-management products and services and ensure all requests are completed in line with the service guide.
Custodian of the Group’s budget, with Group Head approval for expenditures.
Design and oversee all lifestyle-management process flows.
Deploy business-development strategies that align with client-acquisition goals.

Qualifications & Experience
Mandatory:

First degree in any Business-related discipline
Relevant professional certification
Minimum of 8-10 years' experience in banking

Functional Skills:

Partnership and stakeholder management
Business development
Leadership and team coordination
Event planning and execution
Vendor sourcing and negotiation
Client relationship management

Generic Skills:

Proactive and resourceful
Problem-solving and critical thinking
Ability to work under pressure and manage multiple requests
Strong relationship-building ability

Skills/Competencies:
Required skills

Excellent customer relationship development/management
Strong customer service orientation
Lifestyle product and service management
Excellent communication and interpersonal skills
High level of professionalism and discretion
Attention to detail