Guest Service Manager at YellowDoor Hotels

YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
Job Overview

Help make every stay at YellowDoor Hotels feel welcoming and well run. You’ll lead the front desk and guest services teams, resolve guest concerns, and keep service consistent through busy shifts. This is a hands-on role in a fast-moving Abuja boutique hotel with high standards and a warm, professional team.

Responsibilities

Lead front desk and guest services across daily shifts.
Resolve guest concerns and turn difficult moments into positive experiences.
Coach staff and hold the team to clear service standards.
Coordinate arrivals, guest requests, and smooth shift handovers.
Produce timely shift reports and address recurring guest issues.

Requirements

4-8 years of experience
Guest recovery
Front desk leadership
Guest services management
Staff coaching
Shift operations
Service reporting
Guest recovery and complaint resolution
Premium four- or five-star hotel guest-services management (4–5 years)
Front-desk shift operations and handovers
Service-standard coaching and performance management
Shift reporting and guest-issue trend analysis

What the Role Offers

YellowDoor is a fast-moving boutique operation: professional and warm with guests and colleagues, clear about standards, and committed to developing people without compromising accountability.