Customer Service Representative at YellowDoor Hotels

YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
Job Overview

Be a welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Across calls, messages and face-to-face conversations, you’ll help people feel heard, connect them with the right team and keep requests moving in a boutique hotel that values warm, accountable service.

Responsibilities

Answer guest calls and messages clearly and courteously.
Welcome and assist guests face to face.
Listen to concerns, apologize when appropriate and help move issues toward resolution.
Direct requests to the right department and follow up on answers.
Cover rotating shifts, including weekends and holidays.

Requirements

2-4 years of experience
Customer service experience
Phone and message handling
Face-to-face guest service
Clear, warm communication
Guest recovery
Request routing and follow-up
Rotating-shift availability
Multichannel customer service (phone, messaging and in person)
Guest complaint handling and service recovery
Request triage, escalation and follow-up
Service performance tracking and reporting
Hotel reservations and guest-service systems

Preferred Qualifications

Telecommunications customer service experience
Hotel or restaurant service experience