Front Desk Officer at RetainPro Management

At RetainPro Management, we specialize in delivering top-tier recruitment and comprehensive HR services designed to help your business thrive. Our mission is to connect exceptional talent with forward-thinking companies, ensuring that every placement contributes to long-term success and organizational growth.

With years of industry experience, our team of experts understands the nuances of the job market and the specific needs of various industries. We offer tailored recruitment solutions that go beyond filling positions, focusing on finding the perfect match for your company’s culture and goals.Requirements

Minimum of OND/HND or a Bachelor’s degree in Business Administration, or a related field.
1–3 years of experience in front desk, customer service, or administrative roles; clinic or hospital experience is an added advantage.
Excellent communication, telephone etiquette, interpersonal skills, and a patient-centred approach.
Proficiency in Microsoft Office, email, digital record-keeping, and appointment scheduling; experience with clinic management software is an advantage.
Strong organisational and multitasking skills, with the ability to manage patient registration, appointments, enquiries, and records accurately.
High level of professionalism, confidentiality, integrity, and respect for patient privacy.
Ability to handle patient complaints calmly, work under pressure, and promptly escalate medical concerns to clinical personnel.
Must be punctual, well-presented, detail-oriented, and capable of working effectively with doctors, nurses, and other healthcare staff.