Business Relationship Manager (Kaduna) at Moniepoint Inc.

Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.Department / Function: Commercial & Field Operations
Reports To: State Coordinator

Job purpose

Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.

Key responsibilities

Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
Maintain accurate pipeline records and submit timely field performance reports using CRM tools.

Qualifications

Bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
2 to 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
Deep understanding of the local financial services landscape and regional trading dynamics.
Strong communication and customer relationship skills.

Preferred qualifications:

Practical experience with POS terminal deployment, payment acquiring, or business loan products.
Proficiency in CRM software for field tracking, pipeline management, and activity reporting.

About you:

You build trust easily: You connect genuinely with everyday business owners and build lasting community relationships.
You are driven by impact: You take ownership of your goals and take pride in helping local businesses succeed.
You keep things clear and simple: You explain complex financial features in straightforward, approachable language.
You operate with integrity: You pursue targets with energy while upholding high standards of compliance and quality.
You are structured and adaptable: You organize your daily field schedule efficiently and adapt quickly to market feedback.

What success looks like

Target achievement: Consistently meeting monthly and quarterly targets for merchant acquisition, terminal deployment, loan disbursements, and transaction volume.
Account health & retention: Maintaining high activity levels, retention rates, and active usage across onboarded merchant accounts.
Quality & compliance: Achieving high conversion rates through accurate lead qualification and zero compliance exceptions during KYC verification.
Merchant satisfaction: Establishing long-term relationships that generate organic customer referrals and sustained account growth.