Head of Operations at Post Assurance Brokers Limited

Post Assurance Brokers Limited is a premier, NAICOM-licensed insurance brokerage and risk advisory firm headquartered in Ikoyi, Lagos. Established in 1985, the firm operates an ISO 9001:2015 certified Quality Management System (QMS). It delivers specialized technical underwriting, global reinsurance intermediation, and risk management solutions across major industrial verticals including Oil & Gas, Aviation, Maritime, Construction, and Emerging Risks.Position Purpose

Following a strategic transition in the Operations Department, Post Assurance Brokers Limited seeks a highly competent, driven, and technically sound Head of Operations to step into the operational leadership gap.
The successful candidate will take charge of daily operations, maintaining the high standards of operational acumen, technical depth, and client satisfaction established by the department.
Manager will drive end-to-end operational workflows—spanning policy administration, claims management, business development, and underwriting relationship management—while upholding NAICOM compliance and ISO 9001:2015 quality standards.

Key Responsibilities & Accountabilities

Technical Underwriting & Policy Administration

Lead the end-to-end administration of policy issuance, endorsements, cover notes, and policy renewals across core technical verticals (Energy/Oil & Gas, Aviation, Maritime, Construction/Engineering, and Commercial Lines).
Conduct high-level policy reviews and risk audits to ensure client coverage aligns with exposure and global best practices.
Maintain flawless operational standards compliant with the firm’s ISO 9001:2015 Quality Management System (QMS) framework.

Relationship Management & Market Intermediation

Cultivate and sustain strategic relationships between clients, local underwriting companies, and international reinsurance partners.
Negotiate competitive terms, policy wordings, and pricing with insurers on complex and high-value risks.
Serve as the operational focal point for client advisory, risk mitigation, and ongoing risk management consultancy.

Technical Claims Management & Advocacy

Oversee the complete claims lifecycle, ensuring prompt notification, accurate evaluation, and swift settlement of claims.
Act as an aggressive client advocate in complex, high-hazard technical claims negotiations.
Implement structured claims reporting metrics to provide regular operational updates to executive management.

NAICOM Compliance & Operational Governance

Ensure strict adherence to National Insurance Commission (NAICOM) guidelines, industry rules, and Nigerian data protection standards.
Guarantee that all broking documentation, slip placements, and regulatory filings are audit-ready and fully compliant.
Monitor changing regulatory frameworks and adjust internal operational processes accordingly.

Business Development & Revenue Growth

Partner with executive leadership to drive portfolio growth and secure new business opportunities across strategic industrial sectors.
Identify cross-selling and up-selling opportunities within the existing client portfolio through periodic risk profile reviews.
Lead technical pitch presentations and bid preparations for major corporate and industrial accounts.

Please Note: High emphasis and considerations are placed on Number 4

Mandatory Qualifications & Job Specifications

Current Industry Role: Must be currently employed within a recognized Insurance Broking Firm(mandatory).
Professional Qualification: Must be CIIN Qualified, minimum of 5 years in possession and practice. (Associate or Fellow of the Chartered Insurance Institute of Nigeria – ACII / AIIN) (mandatory).
Work Experience: Minimum of 7+ years of active, verifiable working experience as an Insurance Brokerwith demonstrated experience in complex risk placement (mandatory).
Educational Background: Bachelor’s degree or Higher National Diploma (HND) in Insurance, Actuarial Science, Business Administration, Finance, or a related discipline.
Technical Expertise: Deep knowledge of technical underwriting across Oil & Gas, Marine, Aviation, and Construction lines. Familiarity with international reinsurance placements (e.g., London Market/Lloyd's capacity) is an added advantage.

Key Competencies & Soft Skills

Operational Acumen: Strong leadership qualities capable of maintaining high-performance execution standards and coordinating a highly experienced operations team.
Regulatory Knowledge: Thorough understanding of NAICOM regulations, Insurance Act compliance, and professional standards.
Quality Management: Familiarity with or experience operating under ISO 9001:2015 certified operational frameworks.
Negotiation & Interpersonal Skills: Exceptional capability to manage client-underwriter dynamics, negotiate complex terms, and close placements.
Analytical & Problem-Solving Skills: High accuracy in risk assessment, technical policy review, and claims evaluation.