Trainer (Consumer Electronics) at SIMS Nigeria Limited

COMPANY OVERVIEW

At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, PARSUN and POWERMATIC.
Our business started out in 1987 and since then we have succeeded in carving a niche for ourselves in the home appliances market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones; in major cities such as Lagos, Port Harcourt, Onitsha, Enugu, Kano and Abuja.
Our longstanding reputation has earned us a status as Nigeria’s lead player in the electronics industry and as a result, we decided to go further by partnering with SAMSUNG to establish a local manufacturing line for its air conditioners and refrigerators in 2004. This, coupled with our state-of-the-art service centre that caters to consumers who buy our products, ensures that our customers enjoy the best quality of service from us and the best performance possible from their electronics.Role Overview

We are seeking a knowledgeable and engaging Consumer Electronics Trainer to provide technical and product training on consumer electronics, particularly Television,Air Conditioners (AC), Washing Machines, and Refrigerators.
The ideal candidate will be responsible for equipping sales, technical, and customer service teams with the product knowledge and practical skills required to effectively demonstrate, sell, install, operate, troubleshoot, and maintain these products.

Key Responsibilities

Develop and deliver comprehensive training programmes on TV's, ACs, washing machines, refrigerators, and other consumer electronic products.
Conduct classroom, practical, and on-the-job training sessions for sales, technical, and customer service teams.
Provide detailed training on product features, specifications, functions, benefits, and proper usage.
Train technical personnel on basic installation, maintenance, troubleshooting, and fault diagnosis.
Demonstrate the correct operation, handling, installation, and maintenance procedures for products.
Train sales teams on product demonstrations, selling points, product comparisons, and customer objections.
Develop training materials, manuals, presentations, product guides, and assessment tools.
Conduct product knowledge assessments, practical tests, and competency evaluations.
Identify knowledge and skill gaps among employees and recommend appropriate training interventions.
Keep abreast of new product launches, technological developments, and industry trends in consumer electronics.
Work closely with the Sales, Technical, Customer Service, and Product teams to identify training needs.
Provide feedback to management on recurring technical issues, product challenges, and areas requiring further training.
Ensure trainees understand relevant safety procedures when handling, installing, and servicing consumer electronics.
Support product launches by preparing and delivering product-specific training to relevant teams.
Maintain accurate records of training sessions, attendance, assessments, and employee performance.
Evaluate the effectiveness of training programmes and continuously improve training methods and materials.
Provide post-training support and clarification to trainees when required.
Perform other duties as assigned by the Training Manager or Head of Technical Operations.

Key Requirements

Bachelor’s degree or HND in Electrical / Electronics Engineering, Mechanical Engineering, or any related field with specific experience.
Minimum of 3–4 years of experience in consumer electronics, technical training, product training, installation, servicing, or a related field.
Strong technical knowledge of Televisions,air conditioners, refrigerators, and washing machines.
Practical knowledge of installation, maintenance, troubleshooting, and basic fault diagnosis.
Previous experience delivering technical or product training is an added advantage.
Good knowledge of consumer electronics and relevant safety procedures.
Strong presentation, facilitation, and communication skills.
Ability to simplify complex technical information for both technical and non-technical audiences.
Proficiency in Microsoft PowerPoint, Canva,Excel, and other training tools.
Strong interpersonal and relationship-management skills.
Willingness to travel to branches, service centres, or other locations for training when required.