IT Support at SycamoreNG

SycamoreNG is a financial lending and investment company known for its innovative and customer-centric approach. As part of its operations, Sycamore provides flexible loan options, investment opportunities, and financial solutions to individuals and businesses. The company’s mission is to make financial services accessible and convenient, enabling clients to achieve their financial goals with easeKey Responsibilities

Serve as First Line of Response for IT Support
Carry out Audits of System activities to ensure compliance to organisational Policies
Diagnose, repair, and maintain laptops, desktops, and other IT equipment.
Install, configure, and troubleshoot network systems (LAN, WAN, routers, switches Firewalls).
Maintain and monitor access logs to ensure secure use of systems and devices.
Carry out installation, updates, and management of organizational IT devices.
Provide user support for hardware, software, and connectivity issues.
Ensure timely backup and recovery of important data and systems.
Maintain an inventory of IT equipment, licenses, and warranties.
Implement security best practices in device Management.
Prepare technical reports and documentation of IT activities and incidents.

Qualifications & Skills

Bachelor’s degree in Information Technology,  Computer Science, or related field (or equivalent experience).
Proven experience in laptop/desktop repair and maintenance.
Strong knowledge of networking principles and troubleshooting.
Experience with operating systems (Windows, macOS).
Familiarity with IT asset and device management.
Excellent troubleshooting and analytical skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.

Preferred Certifications (not mandatory):

CompTIA Network+
Cisco CCNA