End User Support Engineer at Vennote Technologies Limited

Vennote Technologies Limited is a well-established ICT company with experience spanning over two decades in enterprise solutions using best of breed products in very large IT deployments around the world. Vennote Technologies Limited has certified Skilled Technical resources delivering world class implementation and support services through the use of best practices.Role Description

This is a full-time on-site role in Port Harcourt for an End User Support Engineer. The role involves providing troubleshooting, technical support, customer support, and expertise in operating systems on a day-to-day basis.

Responsibilities

Troubleshooting and Technical Support skills
Customer Support and Customer Service skills
Expertise in Operating Systems
Strong problem-solving and analytical abilities
Excellent communication and interpersonal skills
Ability to work well under pressure and in a team environment.
Experience in IT support or a related field
Hand-on knowledge of Windows 11 in an enterprise environment, Microsoft Intune, Patching, Troubleshooting network printers

Qualifications

BSc in Computer Science, Electrical Engineering or related field.
3 – 5 years experience in IT support and troubleshooting.
Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus
Experience working in a telecommunications company.
ITILv4 Certification is a plus.