Assistant Branch Manager at SIMS Nigeria Limited

COMPANY OVERVIEW

At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, PARSUN and POWERMATIC.
Our business started out in 1987 and since then we have succeeded in carving a niche for ourselves in the home appliances market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones; in major cities such as Lagos, Port Harcourt, Onitsha, Enugu, Kano and Abuja.
Our longstanding reputation has earned us a status as Nigeria’s lead player in the electronics industry and as a result, we decided to go further by partnering with SAMSUNG to establish a local manufacturing line for its air conditioners and refrigerators in 2004. This, coupled with our state-of-the-art service centre that caters to consumers who buy our products, ensures that our customers enjoy the best quality of service from us and the best performance possible from their electronics.Role Overview

We are seeking a proactive and results-oriented Assistant Branch Manager to support the Branch Manager in overseeing the day-to-day operations, sales performance, and administrative activities of the branch.
The ideal candidate will assist in driving business growth, ensuring operational efficiency, supervising branch staff, delivering exceptional customer service, and maintaining compliance with company policies and procedures.
The Assistant Branch Manager will also act on behalf of the Branch Manager in their absence to ensure seamless branch operations.

Key Responsibilities

Support the Branch Manager in the daily management and supervision of branch operations.
Assist in implementing sales strategies to achieve branch revenue, profitability, and business growth targets.
Supervise branch employees, provide guidance, and ensure high levels of productivity and performance.
Monitor daily sales activities and support initiatives to improve customer acquisition and retention.
Ensure excellent customer service by addressing customer inquiries, complaints, and escalations promptly.
Assist in monitoring cash management, inventory control, and asset security within the branch.
Ensure compliance with company policies, operational procedures, and regulatory requirements.
Prepare and submit daily, weekly, and monthly operational and performance reports.
Support staff training, onboarding, coaching, and performance management initiatives.
Monitor branch expenses and promote efficient utilization of resources.
Conduct routine branch inspections to ensure cleanliness, safety, and operational standards are maintained.
Collaborate with the Branch Manager to identify business opportunities and implement strategies to increase market share.
Coordinate with internal departments to ensure smooth execution of branch activities.
Assist in resolving operational issues and implementing process improvements to enhance efficiency.
Perform the duties of the Branch Manager in their absence and ensure continuity of branch operations.

Key Requirements

Bachelor's Degree or HND in Business Administration, Management, Marketing, Accounting, Finance, or a related discipline.
Minimum of 5 years of experience in branch operations, retail management, sales, or business administration.
Strong leadership, supervisory, and team management skills.
Good understanding of branch operations, customer service, sales, and financial controls.
Proven ability to support the achievement of sales and operational targets.
Excellent organizational, analytical, and problem – solving skills.
Strong communication, interpersonal, and relationship management skills.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
High level of integrity, accountability, and attention to detail.
Ability to multitask, work under pressure, and manage competing priorities effectively.
Female candidates is preferred (for gender balance).