Analyst – Sales Support at MTN Nigeria

MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt. MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria. Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever. The company\'s digital microwave transmission backbone, the 3,400 Kilometre Y\'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y\'elloBahn has significantly helped to enhance call quality on MTN network.
Reports To: Manager – Trade Partner Support

Division: Finance

Mission:

Develop, document and enhance business processes and technology for the Corporate Supply Chain

Description:

Track and monitor key business processes, identifying servicing/operational constraints and gaps, analysing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
Review sales operations business processes and system and adopt/develop a framework to standardize / optimize work methods and activities and ensure quality of services and adequacy of operating processes.
Review Key Performance Indicators with respect to departmental business processes and work with process owners to develop pragmatic targets and methods/frequency of measurement.
Perform process and quality assurance audits to ensure standards and the practices are consistent with those approved at MTNN.
Generate reports and manage process related data as required and in support of departmental operations.
Liaise with IS to ensure proper integration of business-reporting requirements.

Education:

First degree in accounting\Finance\Business related Field    
Fluent in English Fluent in English  

Experience:

3-7 years’ experience in an area of specialization; with experience working with others

Credit Administration and risk Management
Reporting and Data Management
Key account Management and Problem solving
Experience working within a team in a medium  organization 
Microsoft office (word, PowerPoint, Excel)
Debt recovery