Manager, Business and Operations Transformation at PricewaterhouseCoopers (PwC)
PricewaterhouseCoopers (PwC) helps organisations and individuals create the value they’re looking for. We’re a network of firms in 157 countries with more than 184,000 people who are committed to delivering quality in assurance, tax and advisory services. Find out more by visiting us at www.pwc.com.
In Africa we’re the largest provider of professional services with close to 450 partners and over 8,500 people in 32 countries. This means that we’re able to provide our clients with seamless and consistent service, wherever they’re located on the continent. Our in-depth knowledge and understanding of African operating environments enables us to put ourselves in our clients’ shoes to offer tailored Tax, Assurance and Advisory solutions for every business challenge. Realising the appeal of the continent as an investment destination, our dedicated Africa Desk provides assistance to organisations looking to expand their presence in Africa.
We’re one of the leading professional services firms in Nigeria with offices in Lagos, Abuja and Port Harcourt, over 700 staff and 22 resident partners. We are committed to serving as a force for integrity, good sense and wise solutions to the problems facing businesses and the capital markets. We are guided by one promise – to do what is right, be it with our people, clients, community, or environment.
Our clients range from the biggest, most complex global establishments to smaller, newer businesses both privately owned and those in the public domain. Our Audit & Assurance, Consulting, Deals, and Tax services meet the needs and requirements of each client, irrespective of size or location.Role Overview
Our Operations Transformation team enables clients to build agility and resilience across their operations, driving efficiency and sustainable growth in an evolving business landscape.
We support end-to-end transformation across the operations lifecycle, leveraging technology and data-driven insights to optimize systems and processes.
Our capabilities span Supply Chain Excellence, Service Operations, Customer Experience, Procurement Optimization, and Innovation & Product Development.
Key Responsibilities
Lead the design, planning, and execution of complex operational transformation workstreams, with oversight from Senior Managers, Directors, or Partners.
Conduct and supervise detailed analysis, process design, and operational modelling to develop data-driven, actionable recommendations.
Design and implement future-ready, technology-enabled operating models using Agile and design thinking principles.
Drive improvements across customer operations, enhance efficiency, experience, and service delivery outcomes.
Collaborate with cross-functional teams to ensure seamless delivery of transformation initiatives from strategy through execution.
Qualifications & Experience
A First Degree is required; an MBA or MSc in a relevant field is an added advantage.
Minimum of 6 years’ relevant experience in consulting or industry.
Demonstrated experience working with clients in Financial Services, Telecommunications, or FMCG sectors, particularly in areas such as operations strategy, digital operating models, operations transformation, Agile delivery, smart manufacturing, customer transformation, process modelling, and business analysis.
Proficiency in process modelling, design thinking, and Agile methodologies and tools.
Strong awareness of emerging technologies and their application to drive operational efficiency (e.g., Intelligent Automation, AI, digital platforms).