Customer Service Representative at Luxsit Integration Limited

Luxsit Integration Limited is a smart home solution company located in the heart of Lagos.Our main focus is to bring people and technology together. We handle all aspects of your technology project including design, scheduling, project management, installation, and service and support. We are a customer service-oriented company and strive for complete customer satisfaction. With our experienced and trained dedicated team of tech experts, bringing your dreams to reality. At Luxsit integration – whether the project is new construction or retrofit, we integrate seamlessly with all involved to deliver custom, lifestyle inspired solutions across the spectrum of automation, audio/video, cinema rooms, lighting, climate, and security.Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.