Customer Service Representative at Jolly Energy Fleet Limited

Jolly Energy Fleet Limited – Established in 2009 as an engineering and trading firm, Jolly Energy Fleet’s sole aim is in ensuring our esteem clients get their desired output, with respect to our range of specialty in providing International Oil Company (IOCs) and National Oil Company (NOCs) support services like personnel onboarding, facility management, building construction, fabrication, camp installation, logistics, marine services, civil security, as well as procurement, and commissioning of specialized projects.Job Summary

We are seeking a professional and customer-focused Customer Service Representative to join our team.
The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and ensuring an excellent customer experience through effective communication and problem-solving skills.

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or in person.
Handle customer complaints and provide timely resolutions.
Process orders, requests, and customer account updates.
Maintain accurate records of customer interactions.
Provide information about products, services, and company policies.
Escalate complex issues to the appropriate department when necessary.
Follow up with customers to ensure satisfaction and issue resolution.
Meet company performance and customer service standards.

Requirements

OND, HND, or Bachelor's degree.
Previous customer service experience is an advantage
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Basic computer proficiency and familiarity with Microsoft Office.
Ability to work independently and as part of a team.
Positive attitude and customer-first mindset.

Benefits

Competitive salary.
Career growth and development opportunities.
Training and onboarding support.
Friendly and collaborative work environment.
Performance-based incentives.