City Manager at Gamma Mobility
Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we’re rapidly expanding and we would like you to be a part of our journey.POSITION SUMMARY:
The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city. This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.
The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency.
ROLES & RESPONSIBILITIES:
City Operations & Leadership
Provide leadership and oversight for all functional teams within the city.
Ensure seamless coordination across departments to achieve operational efficiency.
Translate company strategy into executable city-level plans.
Monitor daily operations and resolve cross-functional challenges.
Act as the company’s representative for city-level engagements and partnerships.
Revenue, Portfolio & Risk Management
Oversee city sales operations to drive lead generation
Ensure adherence to approve acquisition processes, pricing models, and risk policies.
Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.
Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.
Operations, Recovery & Asset Management
Oversee station officers and recovery operations to maintain portfolio quality.
Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.
Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.
Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
Minimise asset downtime and operational disruptions across the city.
People Leadership, Administration & Compliance
Lead and coordinate city-level administrative and facility operations.
Ensure accurate record-keeping, reporting, and operational documentation.
Manage, coach, and develop team leads and staff across all functional areas.
Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
Ensure adequate staffing levels and support onboarding of new hires.
Promote compliance with company policies, ethical standards, and operational procedures across all teams.
Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.
Financial & Performance Management
Own city-level budgets and cost control initiatives.
Monitor revenue, expenses, and profitability for the city.
Track KPIs across teams under the city.
Prepare and submit periodic performance and operational reports.
Requirements
Bachelor’s degree in Business Administration, Operations Management, Finance, or related field.
Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.
Proven experience managing multi-functional teams.
Strong understanding of sales operations, credit risk, collections, and asset management.
Key Skills
Strong leadership and people management skills
Excellent operational and analytical capability
Ability to manage risk and enforce compliance
Strong stakeholder management and communication skills
Problem-solving and decision-making ability
High level of integrity and accountability
KPIs
City revenue and portfolio growth
Sales target achievement rate
Portfolio at risk (PAR) and delinquency rate
Recovery success rate
Asset utilisation and downtime
Operational cost efficiency
Customer satisfaction scores
Compliance and audit outcomes