Senior Manager, Strategy (Financial Services & Digital Experience) at PricewaterhouseCoopers (PwC)
PricewaterhouseCoopers (PwC) helps organisations and individuals create the value they’re looking for. We’re a network of firms in 157 countries with more than 184,000 people who are committed to delivering quality in assurance, tax and advisory services. Find out more by visiting us at www.pwc.com.
In Africa we’re the largest provider of professional services with close to 450 partners and over 8,500 people in 32 countries. This means that we’re able to provide our clients with seamless and consistent service, wherever they’re located on the continent. Our in-depth knowledge and understanding of African operating environments enables us to put ourselves in our clients’ shoes to offer tailored Tax, Assurance and Advisory solutions for every business challenge. Realising the appeal of the continent as an investment destination, our dedicated Africa Desk provides assistance to organisations looking to expand their presence in Africa.
We’re one of the leading professional services firms in Nigeria with offices in Lagos, Abuja and Port Harcourt, over 700 staff and 22 resident partners. We are committed to serving as a force for integrity, good sense and wise solutions to the problems facing businesses and the capital markets. We are guided by one promise – to do what is right, be it with our people, clients, community, or environment.
Our clients range from the biggest, most complex global establishments to smaller, newer businesses both privately owned and those in the public domain. Our Audit & Assurance, Consulting, Deals, and Tax services meet the needs and requirements of each client, irrespective of size or location.Role Overview
We are seeking an experienced and innovative Manager to lead our Financial Services & Digital Experience team. This role is ideal for a strategic thinker with a strong background in financial services, digital transformation, and customer experience. You will be responsible for driving digital innovation, enhancing client engagement, and delivering value through technology-enabled financial solutions.
Key Responsibilities
Lead digital transformation initiatives within the financial services sector.
Develop and implement strategies to enhance customer experience across digital platforms.
Collaborate with cross-functional teams to design and deliver innovative financial products and services.
Monitor industry trends and emerging technologies to inform strategic decisions.
Manage client relationships and ensure delivery of high-quality solutions.
Drive business development efforts and support proposal development.
Mentor and develop junior team members.
What We’re Looking For
First degree as well MBA/ MSc., and PhD in relevant courses is a plus
Minimum of 8 years consulting experience or relevant industry experience preferred
Experience working with External or Internal clients in the Financial Services sector, Telecoms and FMCG on corporate and business strategy, digital strategy and transformation and customer strategy (CX and UX)
Shaping, planning, and executing complex strategic workstreams as part of client projects, with support from Senior Managers, Directors, or Partners
Undertaking analysis, translating the analysis into useful findings and quality assuring the results in conjunction with project leadership
Leading data gathering required to solve complex problems in a short timeframe
Developing hypotheses and insights to unlock challenging client problems
Identifying and addressing client needs, rapidly building credibility, and maintaining and utilizing networks of client relationships.