Assistant Manager – Accommodation Services at Hinton Highway Inn

Join Our Team at Hinton Highway Inn

Hinton Highway Inn is seeking a dedicated and experienced Assistant Manager to join our accommodation services team. We are a well-established hospitality provider located in the beautiful town of Hinton, Alberta, and we’re looking for someone who shares our commitment to exceptional customer service and operational excellence.

Visa Note

This position is open to both Canadian citizens and permanent or temporary residents of Canada. The employer also welcomes applications from international candidates, including those with or without a valid Canadian work permit. However, all applicants must confirm their visa/work permit eligibility directly with the employer before being considered for employment.

Job Details

As an Assistant Manager – Accommodation Services, you will play a crucial role in ensuring the smooth operation of our daily activities. This is a permanent, full-time position offering competitive compensation and opportunities for professional growth in the hospitality industry.

Location

The position is located at our Hinton Highway Inn facility at 257 Gregg Ave, Hinton, Alberta, T7V 2A7. This is an on-site position requiring regular presence at our establishment.

Salary

We offer a competitive hourly wage of $38.54 per hour. This compensation reflects the level of responsibility and experience required for this position and is above industry standards for similar roles in the Hinton area.

Work Schedule

This position requires flexible availability to cover various shifts including early morning, morning, day, evening, night, and weekend hours. The standard work week is 32 to 40 hours, with overtime opportunities available as needed. The schedule requires adaptability to meet the demands of our guests and business operations.

Employment Type

This is a permanent, full-time employment position with benefits commensurate with Canadian hospitality industry standards. The position begins as soon as possible and offers long-term career opportunities within our organization.

Requirements

Language Proficiency

Strong communication skills in English are essential for this role, as you will be interacting with guests, staff, and management. Additional language skills would be considered an asset, particularly those relevant to our diverse clientele and the multicultural community of Hinton.

Education

While specific educational requirements are not specified, candidates with post-secondary education in hospitality management, business administration, or a related field will have a competitive advantage. Equivalent practical experience in hospitality management will also be considered.

Experience

Prior experience in accommodation services, hotel management, or a similar hospitality environment is highly valued. Candidates with supervisory or management experience will be given preference, as this role requires leadership abilities and a thorough understanding of hospitality operations.

Key Responsibilities

Daily Operations Management

You will develop and implement policies and procedures for daily operations, ensuring that all aspects of the accommodation services run smoothly and efficiently. This includes overseeing check-in/check-out processes, room management, and maintaining high standards of cleanliness and service.

Staff Supervision

As Assistant Manager, you will be responsible for supervising staff across various areas of responsibility. This includes conducting regular staff meetings, assigning daily tasks, and ensuring that team members have the resources they need to perform their duties effectively.

Performance Management

You will conduct performance reviews for staff members, providing constructive feedback and identifying areas for improvement. This includes implementing training programs to enhance staff skills and develop future leaders within the organization.

Financial Responsibilities

Preparing budgets and monitoring revenues and expenses will be a key part of your role. You will analyze financial reports, identify cost-saving opportunities, and ensure the financial health of the accommodation services department.

Marketing Initiatives

You will prepare marketing plans and implement marketing activities to promote our accommodation services. This includes developing promotional materials, managing online presence, and creating partnerships with local tourism organizations.

Maintenance Coordination

Arranging for and overseeing maintenance activities ensures that our facilities remain in excellent condition. You will coordinate with maintenance staff, prioritize repairs, and ensure that guest rooms and common areas are properly maintained.

Policy Enforcement

Enforcing policies and procedures is essential for maintaining operational standards and guest satisfaction. You will ensure that all staff members understand and follow established protocols, making adjustments as needed based on operational requirements.

Customer Service Excellence

Addressing customers’ complaints or concerns promptly and professionally is a critical responsibility. You will assist clients/guests with special needs, ensuring that all guests receive exceptional service throughout their stay.

Scheduling and Workforce Management

Establishing work schedules that ensure adequate coverage while respecting employee preferences and work-life balance is an important aspect of this role. You will manage staffing levels according to occupancy forecasts and seasonal demands.

Benefits

While specific benefits are not detailed in the job posting, full-time employees at Hinton Highway Inn typically receive competitive benefits packages including extended health coverage, dental benefits, and opportunities for professional development within the hospitality industry.

About Hinton, Alberta

Hinton is a welcoming community located in the beautiful Rocky Mountains of Alberta, approximately 360 km west of Edmonton. The town offers a high quality of life with affordable housing, excellent recreational opportunities, and a strong sense of community. Newcomers will find Hinton to be an ideal place to raise a family or enjoy outdoor activities.

How to Apply

Who can apply for this job? The employer accepts applications from: Canadian citizens and permanent or temporary residents of Canada, as well as other candidates, with or without a valid Canadian work permit.

To apply for this position, please submit your resume and a cover letter highlighting your relevant experience in accommodation services or hospitality management to the Hinton Highway Inn hiring team. Applications can be submitted in person at 257 Gregg Ave, Hinton, AB T7V 2A7, or through the contact information provided on the Job Bank posting #3594029.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Hinton Highway Inn is an equal opportunity employer committed to building a diverse and inclusive workforce.

Application Deadline

Applications will be accepted until the position is filled, as this vacancy is to be filled as soon as possible. Interested candidates are encouraged to apply promptly to be considered for this exciting opportunity.

Conclusion

This Assistant Manager position at Hinton Highway Inn represents an excellent opportunity for hospitality professionals seeking career advancement in a beautiful Canadian community. With competitive compensation, comprehensive responsibilities, and a supportive work environment, this position offers both professional growth and personal satisfaction in the service industry.