Call Centre Executive (Registered Nurse) at MetroHealth HMO Limited
MetroHealth HMO Limited is a Health Maintenance Organization which has been established with the objective of becoming the HMO of choice for corporate entities and all subscribing enrolees, who want good quality healthcare accessed through a technology enabled platform that will enhance the whole customer experience. The platform has been configured towards administering efficient patient centred services.
Our focus is on quality and service delivery, ensuring prompt, personalized and seamless quality healthcare support services to our clients, both young, middle age and old.
Technology drives our operations as it undergirds our operational efficiencies and provides access to timely data which is beneficial to both providers and enrolees. Several technology portals are made available through controlled access for enrolees to view and manage their health data, and for providers to submit and receive payment for services delivered.MetroHealth HMO Ltd is seeking a qualified and dedicated Call Centre Executive (Registered Nurse) to join our team.
Job Requirements
Must be a Registered Nurse (RN) with valid professional certification
Bachelor’s Degree or Diploma in Nursing
Relevant experience in healthcare service delivery or HMO operations is an added advantage
Strong communication and customer service skills
Ability to handle patient/provider inquiries professionally
Good knowledge of healthcare processes and medical terminology
Strong problem-solving and multitasking abilities
Proficiency in computer applications
Key Responsibilities
Attend to enrollees’ inquiries and complaints professionally
Provide accurate information on healthcare benefits and authorization processes
Liaise with healthcare providers and members to resolve issues promptly
Escalate medical and operational concerns where necessary
Maintain accurate records of calls and service requests
Deliver excellent customer support in line with company standards