Quality Assurance Officer at St. Ives Specialist Hospital

St.Ives is a multi-specialist hospital which opened in 1996. The hospital offers dedicated specialist services in all matters of women,children and family health, managed by a group of consultants in Obstetrics & Gynaecology,Paediatrics,Medicine & SurgeryJob Summary

We are seeking a detail-oriented and proactive Quality Assurance Officer to join our healthcare team.
The ideal candidate will be responsible for ensuring compliance with healthcare quality standards, improving patient care processes, and supporting continuous quality improvement initiatives across the hospital.

Job Responsibilities

Monitor and ensure compliance with hospital policies, regulatory requirements, and quality standards.
Conduct routine quality audits across clinical and non-clinical departments.
Develop, implement, and monitor quality improvement programs and initiatives.
Review incident reports, patient complaints, and service gaps, and recommend corrective actions.
Track key quality indicators and prepare periodic quality assurance reports.
Coordinate accreditation and regulatory compliance activities.
Support infection prevention, patient safety, and risk management initiatives.
Conduct staff training and sensitization on quality standards and best practices.
Ensure proper documentation and adherence to Standard Operating Procedures (SOPs).
Collaborate with department heads to improve operational efficiency and patient experience.

Requirements

Bachelor’s degree in Healthcare Management, Public Health, or related field.
2–4 years’ experience in Quality Assurance within a hospital or healthcare setting.
Strong knowledge of healthcare quality standards, patient safety practices, and regulatory requirements.
Excellent analytical, report writing, and problem-solving skills.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office applications.
Professional certifications in Quality Management or Healthcare Quality Assurance will be an added advantage.

Key Competencies:

Attention to detail
Critical thinking and analysis
Integrity and professionalism
Organizational and multitasking abilities
Ability to work independently and within a team.