Guest Service Agent at Movenpick Hotels & Resorts

Movenpick Hotel Ikoyi Lagos is situated on the gateway to Victoria Island in the leafy green business district of Ikoyi. The luscious garden creates an urban oasis for stays whether on business or holiday. Home to 181 rooms and luxurious suites offering classic comfort, wifi and necessary room amenities. Enjoy the flavours of Nigeria and the World at our restaurant or Pool bar. Keep yourself in balance by using the fitness centre or enjoy a swim in the swimming pool. Conference and events spaces are available.Job Summary

Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
Be an advocate of ALL: Accor’s loyalty program to non members
Checking guests in and out Maintaining accurate guest accounts
Taking bookings, providing helpful information & entering reservations
Answering guests queries in a timely and efficient manner.
Addressing guest requests and handling guest complaints in a positive manner.
Liaise with inter departments to assist guest and advise of room moves

Qualifications

Exceptional customer service skills with excellent communication and interpersonal abilities
Fluency in English; additional language skills are advantageous
Proficiency in Microsoft Office suite and ability to quickly learn new software systems (Opera experience desirable)
Strong problem-solving skills and ability to remain calm under pressure
Flexibility to work various shifts, including evenings, weekends, and holidays
Previous hotel front office reception experience is beneficial but not essential
A friendly and positive can-do attitude with strong teamwork skills