Front Desk Officer at Voltaire Lifestyle Services Limited

We cater to that select leading and experienced woman looking to establish bonds for impact in her life and in her business. For this, we provide a Safe space which enables business connections, partnerships, and collaborations. GAIA AFRICA is more than a business club for women – It is an organizing principle for female empowerment and leadership which is the bedrock for sustainability of any social economy. GAIA AFRICA provides access to a diverse network of Africa’s top professional and businesswomen. We encourage & facilitate connections & create exposure for Members with our national and international collaborators.
General Description

The Restaurant Front Desk Officer is responsible for delivering a warm, professional, and efficient guest experience, in line with GAIA AFRICA’s vision and commitment to exceptional customer satisfaction.
This role serves as the first point of contact for guests and is responsible for managing reservations, responding promptly and courteously to inquiries, and supporting the smooth day-to-day operations of the reception area.
The Front Desk Officer plays a key role in ensuring an organized booking system and a seamless flow of guest services.

Main Tasks and Responsibilities

To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
Collaborate with other restaurant staff and management to ensure that customer complaints are properly attended to in an effective, courteous, and timely manner.
Assist in dealing with customer complaints, providing or seeking solutions as quickly as possible.
To be responsible for accurate and efficient accounts and guest billing processes.
To assist in always keeping the reception area clean and tidy.
To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
To administer all routes of reservations to ensure that table bookings are made and recorded accurately.
To ensure that all reservations and cancellations are processed efficiently.
To keep up to date with special offers to provide accurate information to guests.
To undertake all training as required (e.g., first aid, health, and safety, customer service).
To adhere to all fire safety test procedures and to assist in the evacuation process in the event of a fire.
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

Skills and Experience Required

A friendly and welcoming approach
High standards of dress and presentation
Ability to remain calm during difficult situations or in a very busy environment
The ability to work unsupervised
Excellent interpersonal skills, including pleasant and excellent telephone etiquette.
Good administrative skills and the ability to use email and booking systems
Good team working skills.
Skills and Experience (Desirable)
Previous customer service experience
Previous experience in hospitality
Previous experience in Health & Safety, First Aid, etc.,
Excellent communication skills
Multitasking ability
Possess retentive memory to remember bookings
Ability to pay attention to details
Ability to maintain orderliness.