Account Manager at Ericsson

Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3]

Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties.

Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.About this Opportunity

We are looking for a motivated and customer-focused Account Manager to join Ericsson. In this role, you will serve as the primary interface between Ericsson and our valued customers, building strong, long-term partnerships while driving sustainable business growth.
You will leverage Ericsson's world-class portfolio — including RAN, Core Network, BSS/OSS, and Managed Services — to deliver tailored solutions that meet customer needs and exceed their expectations.
This is a unique opportunity to play a pivotal role in shaping our customers' digital transformation journeys while contributing directly to Ericsson's commercial success across your assigned accounts.

What you will do

Own and manage end-to-end customer relationships as the primary point of contact for assigned accounts
Develop, maintain, and execute strategic account plans aligned with both customer objectives and Ericsson's business strategy
Identify and pursue new business opportunities within existing accounts to drive revenue growth
Lead contract negotiations and ensure profitable deal closure in collaboration with internal stakeholders
Lead and manage local contract signing for all Group deals and Proof of Concepts (POCs) with assigned accounts
Interfacing with OpCo on a regular basis for ongoing and new opportunities
Leading deals through close interface with the GCU team for PS Core, MS for PS Core, and upcoming Antenna and MW opportunities specific to Nigeria
Work with domain teams for any support or technical issues requiring resolution, including services costing
Account operations – manage deals up to date in Salesforce
PO to SO Process, Secure LC waiver, credit block approval and alignment, and secure NOTAP and CCI approvals for Core SW, Early Starts etc
Execute monthly customer governance for the Core and IN projects
Manage ad-hoc commercial, technical, and contractual tasks related to the Airtel account
Lead and coordinate as ACR for responses to RFPs on any new opportunities from other CSPs as assigned (Glo is following up for engagement with us)
Monitor customer satisfaction and proactively address any concerns or escalations
Represent Ericsson at customer meetings, industry forums, and business reviews

Requirements
The skills you bring:

Bachelor's Degree in Business, Engineering, Telecommunications, or a related field
Proven experience in account management, sales, or business development within the telecommunications or technology industry
Strong commercial acumen with a track record of meeting or exceeding sales targets
Excellent stakeholder management and relationship-building skills at senior levels
Deep understanding of telecom products, solutions, and services — RAN, Core Network, BSS/OSS, and Managed Services is a strong advantage
Familiarity with regulatory and compliance frameworks, including NOTAP, CCI, and LC processes in relevant markets
Experience managing deals and pipelines through Salesforce or similar CRM platforms
Strong negotiation, influencing, and presentation skills
Collaborative mindset with the ability to coordinate and lead cross-functional teams
Self-driven, results-oriented, and comfortable working in a fast-paced, matrix organization

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems.
You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.