General Manager, Group Operations at Berekkah Consulting Limited

Berekkah Consulting is a Management Consulting firm established as a strategic Human Resource and organisational performance solutions provider to organisations seeking human resource performance interventions including training.Job Summary 

They seek a General Manager, Group Operations who will be responsible for the safe, compliant, efficient, and cost-effective execution of all airline operations across the network.
The successful candidate will ensure operational reliability, regulatory compliance, on-time performance, safety assurance, and seamless cross-functional coordination across Flight Operations, Engineering, Ground Handling, Cabin Services, and Commercial functions.
This role requires a strong leader capable of maintaining operational integrity within Nigeria’s dynamic aviation environment, characterized by infrastructure constraints, airspace congestion, fuel supply variability, and weather volatility.

Key Responsibilities
Operational Safety & Regulatory Compliance

Ensure full compliance with:

Nigerian Civil Aviation Authority regulations
International Civil Aviation Organization SARPs
International Air Transport Association IOSA standards (where applicable)
Maintain operational readiness for audits and regulatory inspections.
Oversee implementation of Safety Management System (SMS).
Ensure corrective actions from audits are closed within approved timelines.

Operational Performance & Reliability:

Deliver On-Time Performance (OTP) targets.
Reduce delays attributable to operational inefficiencies.
Oversee aircraft utilization and turnaround efficiency.
Manage disruption recovery strategies (weather, technical, airspace constraints).
Ensure effective coordination via the Operations Control Centre (OCC).

Flight Operations Overs:

Ensure compliance with flight duty time limitations.
Monitor crew productivity and roster optimization.
Oversee SOP adherence and operational discipline.
Support fuel efficiency and cost optimization initiatives.

Ground & Airport Operations:

Standardize ground handling processes across stations.
Ensure SLA compliance with handling agents.
Maintain safety and security standards at all airports.
Drive improvements in turnaround time performance.
(Primary airports may include Lagos, Abuja, Port Harcourt and other domestic stations operated under the oversight of the Federal Airports Authority of Nigeria.)

Engineering & Maintenance Coordination:

Coordinate with CAMO and approved MRO providers.
Ensure aircraft availability aligns with schedule integrity.
Monitor technical dispatch reliability.
Drive reduction in AOG incidents and maintenance-related delays.
Operational Cost Control
Optimize fuel consumption in collaboration with Flight Ops.
Monitor crew productivity ratios.
Control operational overheads within budget.
Improve cost per ASK (Available Seat Kilometer).

Crisis & Disruption Management:

Lead operational response during:
Severe weather events
Airspace closures
Industrial action
Aircraft technical incidents
Ensure passenger recovery plans are activated swiftly.
Provide operational briefings to Executive Management.

Cross-Functional Coordination:

Align closely with Commercial on schedule feasibility.
Coordinate with HR on crew planning and manpower forecasting.
Liaise with Security and Safety on risk mitigation.
Provide operational input to fleet acquisition and induction planning.

Key Performance Indicators

On-Time Performance (OTP)
Aircraft utilization rate
Technical dispatch reliability
Safety performance indicators (SPIs)
Delay minutes per sector
Cost per ASK (CASK – operational component)
Crew productivity metrics
Audit findings & closure rate

Experience and Qualifications

Bachelor’s degree in Aviation Management, Engineering, or related field.
ATPL, Aircraft Engineering License, or relevant aviation qualification preferred.
Minimum 12–15 years aviation operational experience.
At least 5 years in senior airline operations leadership.
Strong understanding of Nigerian airspace, airport infrastructure, and operational constraints.

Required Skills and Competencies:

Operational leadership under pressure
Strong regulatory knowledge
Data-driven performance management
Crisis management capability
Cross-functional collaboration
Decisive and structured problem-solving