Food Services Manager Position at Marble Slab Creamery in Kelowna, BC – Join Our Team!
About Marble Slab Creamery
Marble Slab Creamery is a beloved ice cream and dessert company known for its premium quality treats and exceptional customer service. With a commitment to excellence and innovation, Marble Slab has become a favorite destination for dessert lovers across Canada. Our Kelowna location is seeking a dedicated Food Services Manager to lead our team and continue our tradition of providing outstanding frozen treats to the community.
Kelowna, located in the beautiful Okanagan Valley of British Columbia, offers an exceptional quality of life with stunning natural surroundings, a thriving local economy, and a welcoming community. As one of BC’s most desirable places to live and work, Kelowna presents an excellent opportunity for those looking to build a career in the food services industry.
Job Overview
We are seeking an experienced and motivated Food Services Manager to oversee all aspects of our Marble Slab Creamery location. In this key leadership role, you will be responsible for ensuring the smooth operation of our store, delivering exceptional customer experiences, maintaining high standards of food safety, and driving business growth.
This is a permanent, full-time position offering competitive compensation ranging from $27.69 to $40.00 per hour, with the exact rate subject to negotiation based on your qualifications and experience. The position requires 35 hours of work per week, with the flexibility to accommodate business needs.
Position Title
Food Services Manager
Location
1455 Ellis Street, Suite 110, Kelowna, BC V1Y 2A3
Work Schedule
Full-time, 35 hours per week (schedule to be determined based on business needs)
Employment Type
Permanent employment
Compensation
Hourly wage: $27.69 to $40.00 (negotiable)
Responsibilities
Financial Management
As Food Services Manager, you will be responsible for analyzing the budget to boost and maintain the restaurant’s profits. This includes planning budgets, monitoring revenues and expenses, and implementing cost-control measures to maximize profitability. You’ll need to develop financial reports, identify opportunities for improvement, and make data-driven decisions to ensure the financial health of our Marble Slab location.
You will also play a key role in determining merchandise and services to be sold, analyzing which products generate the highest profit margins, and making strategic decisions about inventory and product offerings to meet customer demand while maximizing revenue.
Operations Management
Daily operations management is at the core of this position. You will plan and organize daily operations to ensure efficient workflow and optimal service delivery. This includes overseeing all aspects of store operations, from opening to closing, ensuring that all processes run smoothly and efficiently.
You will be responsible for organizing and maintaining inventory, ensuring that we have adequate supplies of ingredients and products while minimizing waste. This involves implementing inventory control systems, conducting regular inventory counts, and ordering supplies as needed to prevent stockouts while avoiding overstocking.
Ensuring health and safety regulations are followed is a critical responsibility. You will maintain strict compliance with all health department regulations and company policies regarding food handling, storage, and preparation. This includes regular inspections, staff training on safety protocols, and maintaining a clean and safe environment for both staff and customers.
Staff Management
Leading and developing your team will be a key focus of your role. You will recruit, hire, and supervise staff and/or volunteers, ensuring that we have a well-trained and motivated team capable of delivering exceptional service. This includes conducting interviews, making hiring decisions, and onboarding new team members.
Training staff is another essential responsibility. You will develop and implement comprehensive training programs that cover all aspects of operations, including customer service, product knowledge, food safety procedures, and equipment operation. Ongoing training and development will be crucial to maintaining high standards and ensuring consistent quality across all customer interactions.
Managing staff and assigning duties effectively will be essential for maintaining smooth operations. You will create work schedules, delegate responsibilities based on staff strengths and business needs, and provide regular feedback and coaching to help team members develop their skills and reach their potential.
You will also be responsible for resolving issues that may arise, including addressing customer requests, handling complaints professionally, and resolving supply shortages or other operational challenges that may impact service delivery.
Customer Service
Providing exceptional customer service is at the heart of what we do at Marble Slab Creamery. As Food Services Manager, you will model and promote a customer-focused culture, ensuring that every interaction with our guests meets or exceeds their expectations. This involves greeting customers warmly, addressing their needs promptly, and ensuring that their experience with us is enjoyable and memorable.
You will handle customer complaints and concerns professionally, turning potentially negative experiences into opportunities to demonstrate our commitment to customer satisfaction. This includes listening empathetically, taking appropriate action to resolve issues, and following up to ensure customers are satisfied with the resolution.
Marketing and Sales
Developing and implementing marketing strategies will be an important aspect of this role. You will analyze market research and trends to determine consumer demand, potential sales volumes, and the effect of competitors’ operations on sales. This information will inform your decisions about product offerings, pricing, and promotional activities.
You will participate in marketing plans and implementation, helping to create and execute promotions that drive traffic and increase sales. This may include developing seasonal promotions, special events, social media campaigns, and other marketing initiatives that highlight our premium ice cream products and attract new customers.
Studying market research and trends on an ongoing basis will ensure that we stay ahead of industry developments and adapt to changing customer preferences. You’ll identify emerging trends in the dessert industry and evaluate how they might impact our business, making recommendations for new products or services that could capitalize on these opportunities.
Qualifications and Requirements
While specific education and experience requirements are not explicitly stated for this position, we are seeking candidates with demonstrated experience in food service management or a related field. A strong background in retail, hospitality, or food service operations would be highly valuable in this role.
Successful candidates will possess excellent leadership skills, with the ability to motivate and develop a team. Strong communication and interpersonal skills are essential, as you’ll be interacting with customers, staff, suppliers, and potentially corporate representatives on a daily basis.
Organizational abilities and attention to detail are critical for managing multiple responsibilities simultaneously while maintaining high standards across all aspects of operations. You should be comfortable working in a fast-paced environment and able to remain calm and effective during busy periods or when addressing unexpected challenges.
Basic financial literacy and the ability to understand and analyze financial reports, budgets, and sales data are important skills for this position. You should be comfortable making data-driven decisions and implementing strategies to improve profitability.
Knowledge of health and safety regulations, particularly those related to food handling and preparation, is essential. You should be committed to maintaining the highest standards of food safety and ensuring that all staff members are properly trained in these protocols.
Benefits and Perks
While specific benefits are not detailed in the job posting, Marble Slab Creamery is committed to providing a positive work environment and competitive compensation package. As a permanent, full-time employee, you can expect to receive benefits that may include health and dental insurance, paid time off, and opportunities for professional development.
Working at Marble Slab Creamery offers the opportunity to be part of a well-established brand with a strong reputation for quality and customer service. You’ll gain valuable experience in food service management that can open doors to advancement opportunities within the company or the broader industry.
The Kelowna location offers a supportive work environment where you can build meaningful relationships with both colleagues and customers. The position provides the satisfaction of leading a team that brings joy to people through our premium ice cream products and exceptional service.
Immigration and Visa Information
Marble Slab Creamery welcomes applications from diverse candidates, including those from outside Canada. The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit.
If you are an international candidate interested in this position, we strongly recommend that you confirm your visa and work permit eligibility directly with the employer before applying. While the employer is open to hiring international candidates, specific visa requirements must be met for employment in Canada.
Kelowna, BC offers an excellent quality of life with beautiful scenery, a growing economy, and a welcoming community for newcomers. The city has resources available to help immigrants settle and integrate into the community, including settlement services, language training programs, and employment support.
As a Food Services Manager in Kelowna, you’ll have the opportunity to live and work in one of Canada’s most desirable locations, with access to outdoor recreation, cultural events, and a thriving food scene. The Okanagan Valley is known for its wine region, orchards, and stunning lake views, making it an attractive destination for those seeking a balanced lifestyle.
How to Apply
Eligibility Requirements
To be considered for this position, you must be eligible to work in Canada. This includes Canadian citizens, permanent residents, temporary residents with valid work permits, and other candidates who may be eligible for authorization to work in Canada.
The employer is open to hiring candidates from diverse backgrounds, including those with international experience. If you are an immigrant or newcomer to Canada, your unique perspectives and experiences are valued and may be an asset in this role.
Application Process
To apply for this Food Services Manager position at Marble Slab Creamery in Kelowna, please submit your application through the appropriate channels as specified by the employer. Your application should include a resume highlighting your relevant experience in food service management, leadership roles, and any achievements that demonstrate your ability to succeed in this position.
When applying, be sure to emphasize your experience in team leadership, financial management, customer service, and operations management. Include specific examples of how you have successfully managed staff, improved business performance, and created positive customer experiences in previous roles.
If you are an international candidate, it may be beneficial to include information about your work authorization status or any questions you have about visa requirements in your application. The employer is open to discussing these matters with qualified candidates.
The position is available to start as soon as possible, so we encourage interested candidates to apply promptly. This is an excellent opportunity for someone looking to advance their career in food service management while enjoying the quality of life that Kelowna, BC has to offer.