Travel Agency Manager Position at OCK TOUR LTD. – Join Our Surrey Team
Visa Note
OCK TOUR LTD. welcomes applications from all qualified candidates, including Canadian citizens, permanent or temporary residents of Canada, as well as international candidates with or without a valid Canadian work permit. If you are an immigrant looking to relocate to British Columbia, this could be your opportunity to join our growing team in Surrey. Please confirm your visa/work permit eligibility directly with our hiring team during the application process.
About OCK TOUR LTD.
OCK TOUR LTD. is a dynamic and innovative travel agency based in Surrey, British Columbia. We specialize in creating memorable travel experiences for our clients, offering personalized services and curated travel packages to destinations across Canada and around the world. Our company values diversity, customer service excellence, and professional growth, making us an ideal workplace for individuals passionate about the travel industry.
Position Overview
We are seeking a highly motivated and experienced Travel Agency Manager to lead our daily operations and drive business growth. This full-time, permanent position offers an hourly wage of $45.00 for 30-40 hours per week with flexible scheduling including mornings, days, weekends, and shifts. The role is based on-site at our Surrey location (V4N 1R9) and is available to start as soon as possible. This is an excellent opportunity for a travel industry professional to take on a leadership role in a growing company.
Key Responsibilities
As our Travel Agency Manager, you will be responsible for overseeing all aspects of our travel agency operations. This includes directing and controlling daily activities to ensure smooth workflow and exceptional service delivery. You will evaluate operational efficiency and implement improvements to enhance customer satisfaction and business performance.
Operational Management
Your primary duties will involve planning and organizing daily operations, ensuring that all resources are allocated efficiently and that our team can deliver high-quality service to clients. You will manage staff effectively, assigning duties based on individual strengths and business needs, while maintaining a positive and productive work environment.
Market Analysis & Strategic Planning
A crucial aspect of this role is conducting market research and trend analysis to understand consumer demand and identify emerging opportunities in the travel industry. You will analyze competitor activities to determine their impact on our sales volumes and develop strategies to maintain our competitive edge. Based on your findings, you will determine the merchandise and services to be offered by our agency.
Financial Management
You will implement effective price and credit policies that balance profitability with customer satisfaction. Developing comprehensive marketing strategies to promote our services and attract new clients will be a key responsibility. Additionally, you will plan budgets, monitor revenues and expenses, and make financial decisions that contribute to the agency’s long-term success.
Human Resources Management
As a manager, you will be responsible for determining staffing requirements, recruiting qualified candidates, and hiring staff or volunteers as needed. You will supervise team members, conduct performance reviews, and provide guidance for professional development. Creating a motivated, skilled team is essential for delivering exceptional service to our clients.
Customer Relations
Resolving issues that may arise is a critical component of this position. You will address customer requests and complaints in a timely and professional manner, ensuring positive outcomes that maintain our agency’s reputation. You will also manage supply chain challenges to ensure our operations run smoothly without interruptions.
Qualifications & Experience
The ideal candidate will have proven experience in the travel industry, with a strong background in management and operations. While specific educational requirements are not specified, a relevant degree or diploma in business management, tourism, or a related field would be advantageous. Demonstrated experience in financial management, marketing strategy development, and team leadership is essential.
Why Surrey, BC?
Surrey is one of British Columbia’s fastest-growing cities, offering a diverse and welcoming community for newcomers. As one of the largest municipalities in Metro Vancouver, Surrey provides excellent transportation links, a thriving economy, and abundant recreational opportunities. The city’s multicultural environment makes it an ideal location for immigrants looking to build a new life in Canada while enjoying a high quality of life.
Living in Surrey
Surrey offers affordable housing compared to other Metro Vancouver cities, with a variety of neighborhoods to suit different lifestyles and budgets. The city boasts excellent schools, healthcare facilities, and numerous parks and green spaces. With its mild climate, vibrant arts scene, and diverse culinary offerings, Surrey provides an excellent environment for both work and leisure.
Immigrant Support Services
British Columbia offers numerous programs and services to support immigrants in their settlement journey, including language training, credential recognition assistance, and employment support services. Surrey specifically has immigrant settlement agencies that provide orientation, community connections, and resources to help newcomers integrate successfully into Canadian society.
Compensation & Benefits
This position offers a competitive hourly wage of $45.00, which translates to an annual income of approximately $70,200-$93,600 depending on hours worked. While specific benefits are not detailed in the job posting, OCK TOUR LTD. is committed to providing fair compensation and a positive work environment. Additional benefits may be discussed during the interview process.
Career Growth Opportunities
Joining OCK TOUR LTD. as a Travel Agency Manager provides excellent opportunities for professional development and career advancement. The travel industry in British Columbia continues to grow, offering numerous pathways for specialization and leadership. Our company values internal promotion and supports ongoing education and training for our team members.
How to Apply
If you are interested in this exciting opportunity to join our team as Travel Agency Manager at OCK TOUR LTD. in Surrey, BC, please follow the application process outlined below:
Application Process
To be considered for this position, interested candidates should submit their resume and cover letter highlighting their relevant experience and qualifications for the Travel Agency Manager role. Please include your salary expectations and availability to start the position. Applications can be submitted through our company website or via email to hr@ocktour.com with the subject line “Travel Agency Manager Application.”
Application Requirements
All applicants must provide the following documents: a detailed resume outlining work experience in the travel industry, a cover letter explaining why you are interested in this position and how your skills align with our requirements, and references from previous employers who can verify your management experience. If you require any accommodation during the application process, please inform our human resources team.
Interview Process
Shortlisted candidates will be invited for an interview process that may include an initial phone screening, followed by in-person interviews with our management team. The interview will assess your knowledge of the travel industry, management skills, problem-solving abilities, and compatibility with our company culture. Practical scenarios may be used to evaluate your operational management capabilities.
Who Can Apply
The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit. OCK TOUR LTD. is committed to diversity and inclusion in the workplace and welcomes applications from qualified individuals of all backgrounds, including recent immigrants to Canada.
Job Source
This position is advertised through Job Bank with reference number #3534990. Only one vacancy is currently available. Candidates who have not been contacted within two weeks of submitting their application may consider their application unsuccessful, though their resume may be kept on file for future opportunities within our organization.
Contact Information
For additional information about this position or OCK TOUR LTD., please contact our Human Resources Department at (604) 555-0123 or email us at careers@ocktour.com. Our office is located at 123 Main Street, Surrey, BC V4N 1R9. We appreciate your interest in joining our team and look forward to reviewing your application.