Front Desk Supervisor Position at Best Western PLUS Dartmouth – Join Our Hospitality Team
About Best Western PLUS Dartmouth
Best Western PLUS Dartmouth is a premier hotel accommodation located in the beautiful coastal city of Dartmouth, Nova Scotia. As part of the globally recognized Best Western brand, we are committed to providing exceptional hospitality experiences to our guests from around the world. Our hotel offers modern amenities, comfortable accommodations, and outstanding service that reflects the warmth and friendliness of Atlantic Canada. We are currently seeking a motivated Front Desk Supervisor to join our dynamic team and contribute to our continued success in the hospitality industry.
Job Overview
We are seeking an experienced Front Desk Supervisor to oversee our front desk operations and ensure exceptional guest experiences. This is a permanent, full-time position offering an hourly wage of $21.00 for 40 hours per week. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service in a fast-paced hotel environment. This role is perfect for hospitality professionals looking to advance their careers while enjoying the quality of life that Nova Scotia has to offer.
Location and Work Environment
Our hotel is conveniently located at 15 Spectacle Lake Drive in Dartmouth, Nova Scotia, in the Halifax Regional Municipality area. Dartmouth offers a unique blend of urban amenities and natural beauty, with easy access to Halifax’s downtown core, beautiful waterfront views, and numerous outdoor recreational opportunities. The work location is on-site, and candidates should be prepared to work various shifts including morning, day, and evening hours to ensure our guests receive 24/7 service excellence.
Key Responsibilities
As Front Desk Supervisor, you will play a crucial role in the daily operations of our hotel. Your responsibilities will include coordinating activities with other work units and departments to ensure seamless service delivery. You will be responsible for establishing work schedules and procedures that optimize efficiency while maintaining high standards of guest satisfaction. The role involves performing the same duties as the staff you supervise, demonstrating hands-on leadership while maintaining oversight of front desk operations.
Operational Leadership
You will coordinate, assign, and review work for a team of 16-20 front desk staff members, ensuring that all tasks are completed efficiently and to the highest standards. This includes preparing and submitting regular reports on operational performance, guest satisfaction metrics, and financial outcomes. You will be expected to resolve work problems as they arise, provide technical advice to team members, and recommend measures to improve productivity and service quality across all front desk operations.
Staff Management
A significant aspect of this role involves human resource management. You will be responsible for hiring and training new staff in job duties, safety procedures, and company policies. This includes developing training programs, conducting orientation sessions, and providing ongoing coaching to ensure team members develop their skills and advance their careers within the organization. You will maintain a positive work environment that encourages professional growth and teamwork.
Technology and Systems Management
The Front Desk Supervisor will maintain operation of computer systems, equipment, and machinery essential for hotel operations. This includes troubleshooting technical issues and arranging repair work to ensure business continuity and uninterrupted customer service delivery. Proficiency with MS Outlook is required, and familiarity with hotel management systems would be considered an asset. You will also be responsible for requisitioning materials and supplies needed for front desk operations.
Customer Service Excellence
Providing exceptional customer service is at the heart of this role. You will assist clients and guests with special needs, ensuring that all visitors to our hotel have a memorable and positive experience. This includes handling guest inquiries, resolving complaints, and going above and beyond to exceed guest expectations. Your leadership in this area will set the standard for the entire front team and contribute significantly to our hotel’s reputation for excellence.
Qualifications and Experience
To be successful in this Front Desk Supervisor position, candidates should have previous experience in a supervisory or leadership role within the hospitality industry. While specific educational requirements are not listed, a high school diploma or equivalent is typically expected. Experience with MS Outlook is required, and familiarity with hotel management systems, reservation software, and property management systems would be considered a strong asset.
Language Requirements
While specific language requirements are not detailed in the job posting, strong English communication skills are essential for this role, including both written and verbal abilities. As Dartmouth is part of Canada’s bilingual region, knowledge of French would be considered an asset and may open additional opportunities for career advancement within the Best Western chain.
Benefits and Compensation
We offer a competitive hourly wage of $21.00 for this permanent, full-time position. While specific benefits are not detailed in the posting, Best Western typically offers comprehensive benefits packages to eligible employees, which may include health and dental insurance, retirement savings plans, employee discounts on accommodation, and opportunities for professional development and advancement within the organization.
Working Schedule
This is a full-time position requiring 40 hours per week, with shifts that may include morning, day, and evening hours to ensure our guests receive around-the-clock service. The schedule will be established based on hotel operational needs, and flexibility is required to accommodate peak periods, special events, and staff scheduling requirements. This position offers stability with permanent employment terms and opportunities for consistent income and career growth.
Visa and Immigration Information
We welcome applications from qualified candidates from around the world. This employer is open to hiring international candidates and accepts applications from Canadian citizens, permanent residents, temporary residents of Canada, and other candidates with or without valid Canadian work permits. However, all applicants must confirm their visa and work permit eligibility directly with the employer before an employment offer can be extended.
Immigrant Support
For international candidates considering relocation to Canada, we understand that moving to a new country presents both exciting opportunities and challenges. Nova Scotia offers a welcoming environment for newcomers, with various settlement services available to assist with integration into Canadian society. While we cannot provide immigration assistance, we can connect successful candidates with local resources that help with housing, community integration, and understanding Canadian workplace culture.
Why Choose Dartmouth, Nova Scotia?
Dartmouth offers an exceptional quality of life with affordable housing, safe neighborhoods, and access to excellent healthcare and educational institutions. The city’s natural beauty includes stunning ocean views, numerous parks, and easy access to outdoor activities like hiking, sailing, and skiing. With a growing economy and diverse job market, Dartmouth provides an ideal setting for professionals looking to advance their careers while enjoying a balanced lifestyle with a lower cost of living compared to major Canadian cities.
How to Apply
To apply for this Front Desk Supervisor position at Best Western PLUS Dartmouth, please follow the application instructions provided on the Job Bank posting #3522958. Applications should include your resume, a cover letter highlighting your relevant experience and qualifications, and references from previous employers who can speak to your leadership abilities and customer service skills.
Application Requirements
All candidates must clearly indicate their eligibility to work in Canada, whether as a citizen, permanent resident, or temporary resident with appropriate work authorization. International candidates should include details about their current visa status and work permit eligibility. The hiring process may include multiple stages such as initial screening, interviews, practical assessments, and reference checks.
Who Can Apply
The employer accepts applications from Canadian citizens and permanent or temporary residents of Canada, as well as other candidates with or without valid Canadian work permits. All applicants are encouraged to confirm their eligibility requirements directly with the employer before submitting their application. This diverse approach to hiring reflects our commitment to building a multicultural team that represents the global community we serve.
Equal Opportunity Employer
Best Western PLUS Dartmouth is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without discrimination.
Growth Opportunities
This Front Desk Supervisor position offers excellent opportunities for career advancement within the Best Western organization. With demonstrated performance and additional training, successful candidates may progress to higher management positions within the hotel or other properties in the chain. Best Western values internal promotion and provides ongoing training and development opportunities for employees who show leadership potential and commitment to excellence.
Conclusion
We invite qualified candidates who are passionate about hospitality and customer service to apply for this rewarding Front Desk Supervisor position. This is an opportunity to join a respected international brand while enjoying the quality of life that Nova Scotia has to offer. Whether you are a local resident or considering relocating to Canada, we encourage you to apply and become part of our team dedicated to creating exceptional guest experiences every day.