Systems & Operations Specialist – Creator Experience

Coursera was launched in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class learning. Today, it is one of the largest online learning platforms in the world, with 197 million registered learners as of December 31, 2025.

Coursera partners with over 375 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations — including generative AI-powered features like Coach, Role Play, and Course Builder, and role-based solutions like Skills Tracks — enable instructors, partners, and companies to deliver scalable, personalized, and verified learning.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We’re a globally distributed team and let you choose the best way you work, whether it’s from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere.

Job Overview

The Creator Experience Systems Specialist is the systems owner/operator of the Cx engine. This role is responsible for driving execution efficiency through the implementation of automated workflows, AI agents, and high-integrity data systems. As a core member of the Partner Success Systems team, you will ensure that Coursera’s creator ecosystem is ready for major platform pivots including business changes and new feature launches, scaled communications and AI transformations. This role owns the operational backbone of Cx—running systems, channels, and execution workflows.

We are looking for “Force Multipliers”—individuals who don’t just follow a process but build the machine that automates it. The ideal candidate possesses a “figure-it-out” mindset, capable of leveraging any tool—from Salesforce and HubSpot to custom AI scripts—to solve complex operational bottlenecks without increasing headcount. This role is accountable not just for building systems, but for keeping them reliable, adopted, and clean over time.

This is an individual contributor role. The role does not manage people, but leads through ownership, rigor, and follow‑through. Success is measured by operational reliability, adoption, and reduced execution drag—not by visibility or volume of output.

Relevant Past Experience

• Managed complex CRM lifecycles (Salesforce/HubSpot) and workflow optimization across lifecycle systems.
• Integrated MarTech stacks (like Braze or Amplitude) and used SQL to validate behavioral data.
• Track record of turning raw data into “decision-grade” dashboards that influence executive strategy.
• Experience building AI-assisted tools or custom scripts to handle high-volume cycles without increasing headcount.
• Equivalent experience in other systems or domains is acceptable; we value transferable systems thinking over specific tools.

Responsibilities

• Own the end-to-end Cx systems architecture, maintaining a durable, closed-loop operating model that turns creator intelligence into actionable workflows.