Non-Metering Demand Revenue Supervisor at Ikeja Electricity Distribution Company

Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria. The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners. This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. Ikeja Electric has over 600,000 customers who the company is committed to serve with a New Spirit, New Drive and New Energy. This resolve continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.

As NMD Revenue Supervisor, you will be responsible for setting up, monitoring, and managing the NMD meters database analysis and reporting framework to ensure accuracy, integrity, and operational efficiency.

You’ll contribute to:

Identify, analyze, and interpret trends within the Prepaid Meter Management Systems.
Conduct audits on customer data to optimize the quality and accuracy of the PPM database.
Manage PPM account-related issues in collaboration with support units to ensure timely resolution.
Reconcile approved PPM accounts on the vending platform using internally sourced data.
Analyze and implement arrears management during and after migration of accounts to the prepaid platform. Identify reconciliation exceptions within vending platforms and escalate to relevant desks for resolution.
Develop and document structured processes to guide task execution and standardize operations.
Oversee the effective management of energy adjustment and transfer processes.

Skills & Competencies

The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.

Technical Competencies

Knowledge of Electricity Regulations and Policies.
Strong data gathering and analytical skills.
Customer support and customer-focused operational management.
Understanding of Payment Solutions and Revenue Strategies.
Non-Maximum Demand (NMD) Meter Reading and Management.
Energy Loss Reduction Techniques.
Strong reporting and documentation skills.

Behavioral Competencies

Customer Centricity: Ensures accurate account management and timely resolution of PPM issues to enhance customer experience.
Risk Management: Identifies and resolves vending anomalies, token errors, and reconciliation gaps to prevent revenue loss.
People Leadership: Supervises and supports Metering Officers to drive accountability and performance.
Entrepreneurship: Improves processes and data quality to enhance revenue and operational efficiency.
Organizational Learning: Uses data insights and audits to strengthen processes and team capability.
Change Management: Supports smooth system migrations and adoption of new processes across teams.

Minimum Requirement

This opportunity is a supervisory role, You will play a vital role in maintaining a clean, reliable prepaid meter management system.
This role directly reports to the NMD Metering Lead.
Successful applicants will typically possess the following criteria:

Education:

Bachelor’s Degree in any relevant field.

Work Experience:

A minimum of 4-5 years of relevant work experience in the electricity sector, metering, or energy management