QA/QC Field Supervisor at Ikeja Electricity Distribution Company
Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria. The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners. This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development. Ikeja Electric has over 600,000 customers who the company is committed to serve with a New Spirit, New Drive and New Energy. This resolve continues to elicit a passion for service excellence and new thinking on how to empower lives and businesses across the IE network.
As QAQC Field Supervisor, you will support the QAQC Field Specialist in ensuring effective quality checks of post-metering activities across Business Units.
You’ll contribute to:
Ensure resolution of all technical and non-technical metering issues within 72 hours of escalation.
Prepare weekly field plans based on quality oversights and exception escalations.
Investigate assigned customer metering complaints and provide technical reports and recommendations.
Ensure proper documentation of daily field activities using CWA and CRM platforms.
Conduct quality checks on NMD field metering activities across Business Units.
Escalate critical issues to relevant teams including BU Vigilance and QAQC Surveillance.
Support commercial loss reduction initiatives related to metering.
Contribute to survey and installation quality evaluation processes.
Skills & Competencies
The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.
Technical Competencies
Basic knowledge of industry regulatory requirements and energy accounting/auditing.
Strong understanding of metering infrastructure and functionality.
Extensive knowledge of electrical wiring and cable specifications.
Good analytical and monitoring skills.
High attention to detail.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Behavioral Competencies
Customer Centricity: Ensures timely resolution of metering complaints and upholds service quality standards.
Risk Management: Identifies, escalates, and mitigates technical and compliance risks to reduce commercial losses.
People Leadership: Monitors team productivity and fosters accountability to achieve quality targets.
Entrepreneurship: Drives field efficiency by recommending practical improvements to metering oversight.
Organizational Learning: Maintains accurate documentation and applies field insights to improve processes.
Change Management: Adapts to evolving standards and supports adoption of quality-driven practices.
Minimum Requirement
This opportunity is a supervisory role,
You will serve as a key link between field operations and quality compliance ensuring metering activities meet defined standards while reducing technical and commercial risks.
This role directly reports to the QAQC Field Specialist.. Successful applicants will typically possess the following criteria:
Education:
Bachelor’s Degree in Social science or Engineering.
Work Experience:
A minimum of 2 -3 years of relevant work experience in the electricity sector, metering, or energy management