Customer Service Officer at Mopheth Group

Mopheth Group. is a Nigerian organization unique in her divine foundation with a world class culture. At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard.

We are an organization with a coherent corporate culture that promotes efficiency and profitability. We understand the meaning of our values and translate them into actions that surpass the expectation of all our stakeholders. Particularly we have taken it upon ourselves to be the dependable organization that keeps striving for excellence in all our activities.Responsibilities:

Attend to customers promptly and professionally across all business units.
Provide accurate product information and guide customers on pharmacy, supermarket, electronics, and food items.
Handle inquiries, complaints, and service issues courteously and ensure timely resolution.
Maintain a clean, organized, and customer‑friendly service area.
Support sales operations by directing customers, processing requests, and escalating issues where necessary.
Record customer feedback and report recurring issues to management for improvement.
Ensure excellent customer experience aligned with Mopheth’s service standards.

Requirements

OND / HND / B.Sc Degree in any discipline.
1–2 years customer service or retail experience (FMCG, pharmacy, hospitality is an advantage).
Strong communication and interpersonal skills.
Ability to multitask in a fast‑paced retail environment.
Customer‑focused attitude with professionalism and patience.
Basic computer literacy (POS experience is a plus).