Executive Assistant to Director of Hospitality at VFD Group

VFD Group is an alternative financial services holding company that creates value by working within Nigeria’s informal financial sector to create innovative products and solutions that are accessible to the everyday Nigerian.

VFD Group was founded by highly skilled professionals with diverse experiences, qualifications and professional backgrounds, who identified the gap between individuals and small businesses and their banking experiences, and set out to bridge the divide.Job Description

The Executive Assistant provides high-speed administrative, coordination, and operational support to the Director of Hospitality.
This role ensures seamless execution across multiple hospitality assets, including hotels, restaurants, lounges, and leisure facilities.
It is an execution-driven support function, requiring strong organizational ability, attention to detail, and the capacity to manage parallel priorities in a fast-paced hospitality environment.
This is not a passive administrative role success requires proactive thinking, ownership, and the discipline to follow through on deliverables across teams and locations.

Responsibilities

Manage calendars, meeting schedules, travel plans, and site visit logistics for the Director.
Coordinate preparation and readiness for inspections, operational reviews, audits, and property tours.
Track operational issues and ensure timely resolution by responsible parties.
Attend key meetings and produce structured minutes with clear action items.
Maintain action trackers, assign responsibilities, and monitor deadlines.
Follow up on all outstanding deliverables across hospitality units.
Collate weekly, monthly, and quarterly updates into clean, consolidated management reports.
Organise documents, presentations, photos, videos, and evidence links in Google Drive.
Prepare meeting briefs, summaries, and pre-read reports as required.
Draft professional emails, follow-up messages, and escalation letters on behalf of the Director.
Prioritise and filter incoming requests, ensuring timely attention to high-impact matters.
Serve as the coordination link between hotel managers, operations teams, F&B units, and external partners.
Track team submissions and project timelines, ensuring timely delivery.
Escalate delays or operational gaps promptly and professionally.
Drive execution discipline across all hospitality assets.
Guest experience flow and service standards
F&B operations, sequencing, and turnaround processes
Rooms operations and quality checks
Event flow and on-site operations
Basic interpretation of operational red flags, performance issues, and service gaps
Fast thinker and fast executor
Highly organised, detail-oriented, and proactive
Discreet, trustworthy, and professional with sensitive information
Zero tolerance for gossip, politics, or unproductive behaviour
Strong written and verbal communication skills
Tech-savvy (Google Docs, Sheets, Drive, email, WhatsApp)
Calm, solution-focused, and composed under pressure
Strong personal style, grooming, and visual awareness aligned with VFD’s brand image

Requirements

Bachelor’s Degree in Hospitality, Business Administration, Management, or related field
2–5 years of experience in executive support, operations coordination, or hospitality administration
Experience in hotels, F&B, or multi-site operations is an advantage
Uphold professionalism, discipline, and the VFD standard of execution excellence
Demonstrate ownership, integrity, and high personal accountability
Represent the Director and Hospitality division with maturity and discretion
Maintain strict confidentiality and high ethical standards

Benefits

Competitive base salary + uncapped commissions
Sales incentive bonuses for hitting monthly/quarterly goals
Travel allowance and flexible work setup where applicable
Growth opportunities in a fast-scaling fintech across African markets
Learning and development support
Working with a truly global and supportive team that will work together to support you for success.